Sephora Asset Protection Specialist

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Protect store assets against theft and work with the Leadership team to maintain operational controls that reduce shortage.
• Provide friendly, professional and knowledgeable service to clients as needed.
• Conduct sales-floor surveillance and use the CCTV system to identify, observe, apprehend or deter individuals committing external theft.
• Follow all applicable laws and Sephora policies concerning apprehensions, search and seizure, and evidence preservation.
• Prepare reports on theft incidents, merchandise recoveries, accident investigations and audits.
• Develop and maintain professional relationships with internal partners, local law enforcement agencies, mall security and other retailers.
• Testify on behalf of the company in criminal or civil court cases when summoned.
• Provide new-hire and ongoing employee training to maintain awareness of store loss prevention.
• Conduct store self-audits, checklists and safety inspections.
• Communicate findings to the store Leadership team and District Loss Prevention Manager.
• Assist the store Leadership team with inventory preparation and processes.
• Partner with stores and the District Loss Prevention Manager to develop and execute shrinkage prevention plans.
• Meet the minimum required weekly shifts or hours: 30–40 hours for full-time employees.

Qualifications

• At least 1 year of asset protection or loss prevention experience in a retail environment.
• Satisfy and maintain all licensing requirements applicable to the province or local jurisdiction.
• Strong written, verbal, interviewing, listening and interpersonal communication skills.
• Ability to maintain composure and provide effective, in-the-moment coaching on loss prevention techniques.
• Proficiency in Windows, Word and Excel is desirable.
• High school graduate or equivalent.
• Availability to work flexible hours and days, including evenings, weekends and holidays.
• Availability to work at multiple locations within a market.

Skills

Experience

At least 1 year of asset protection or loss prevention experience in a retail environment.

Education

High school graduate or equivalent.

Compensation

The base compensation for this position ranges from CAD 25 to CAD 30 per hour.

Benefits

Eligible for performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives supporting employee development and recognition.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.