Sephora Asset Protection Partner

Overview

Sephora is a leading global beauty retailer within the LVMH group, known for an expansive brand portfolio, experiential retail environments and strong emphasis on employee learning and development. The company values diversity, customer-centric service and continuous innovation in merchandising and digital integration across stores.

Role & Responsibilities

• Conduct active loss-prevention surveillance on the sales floor and via the CCTV system to identify, observe, deter and, when appropriate, apprehend individuals committing external theft.
• Adhere to all applicable laws and Sephora policies regarding apprehensions, search and seizure, evidence preservation and chain-of-custody procedures.
• Prepare detailed reports on theft incidents, merchandise recoveries, accident investigations and audit findings; maintain accurate records for internal and legal use.
• Develop and sustain professional relationships with store leadership, District Loss Prevention Manager, local law enforcement, mall security and peer retailers.
• Testify in criminal or civil court proceedings when required and support internal investigative and disciplinary processes.
• Deliver new-hire and ongoing training to store teams to raise loss-prevention awareness and coach partners on in-the-moment techniques.
• Perform store self-audits, safety inspections and checklists; communicate findings and recommended corrective actions to store leadership and DLPM.
• Support inventory preparation and operational processes; collaborate on the development and execution of shrinkage prevention plans.
• Meet required weekly scheduling commitments (Full Time: 30–40 hours/week) and be available to work flexible hours including evenings, weekends and holidays; travel between market locations as required.

Qualifications

• Minimum one year of asset protection / loss prevention experience in a retail environment (posting indicates a minimum of 3 years may be required by ATS for some hires).
• Satisfy and maintain all provincial or local licensing requirements where applicable.
• High school diploma or equivalent.
• Availability to work flexible schedules, including evenings, weekends and statutory holidays; ability to travel among multiple store locations in the market.
• Ability to lift and carry up to 50 pounds and perform repetitive bending/stocking tasks; able to work in fragrance-rich retail environment.

Skills

Experience

At least 1 year of retail asset protection or loss prevention experience is required; the ATS record for this posting also indicates a minimum 3 years may be sought for some candidates. Prior retail environment experience and familiarity with provincial licensing for loss prevention preferred.

Education

High school diploma or equivalent

Workplace

Compensation

The base compensation for this position ranges from CAD 18.30 to CAD 21.55 per hour.

Benefits

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora fosters an energetic, client-focused retail culture that prizes diversity, creativity and continuous learning. As part of LVMH, the brand combines luxury retail standards with agile, data-informed store practices and invests in employee development and cross-functional career mobility.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.