Sephora Asset Protection Partner

Overview

Sephora is a leading global beauty retailer known for an extensive portfolio of prestige brands and a differentiated in-store and digital customer experience. Operated as part of the LVMH group, Sephora emphasizes innovation, diversity and elevated client service across a dense network of flagship stores and boutiques.

Role & Responsibilities

• Maintain a visible, active presence on the selling floor (approximately 75–80% of scheduled time) to deter theft and support client service and safety.
• Monitor store activity via CCTV and reporting tools; investigate suspected loss incidents and prepare detailed incident reports.
• Partner with store leadership and the District Asset Protection Manager to design and implement shrink-reduction and safety initiatives.
• Conduct audits, complete required documentation and maintain compliance with asset protection policies and licensing requirements.
• Respond to and professionally manage incidents, including customer or employee confrontations, using conflict de‑escalation techniques and prioritizing safety and experience.
• Represent the company as required, including providing testimony in legal proceedings when necessary.
• Participate in trainings and team meetings to reinforce safety protocols and asset protection best practices.
• Provide coverage across multiple locations as needed and maintain reliable availability for scheduled shifts during peak retail hours (nights, weekends, holidays).

Qualifications

• 1–2 years of experience in retail operations, sales, hospitality, asset protection, or loss prevention.
• Working knowledge of retail shrink, loss-prevention techniques and standard safety protocols.
• Proven ability to de‑escalate conflicts and handle sensitive situations with professionalism and composure.
• Strong observational skills and attention to detail for monitoring, investigating and reporting incidents.
• Ability to build credibility and collaborate effectively with store leadership and cross-functional teams.
• Physically able to lift and carry up to 50 lbs and remain on the sales floor for extended periods.
• Availability to meet the role’s scheduling requirements (Full Time: 30–40 hours/week; nights, weekends and holidays).

Skills

Experience

1–2 years in retail operations, hospitality, loss prevention, asset protection, or a comparable customer-facing environment with responsibility for safety or security.

Education

High school diploma or equivalent; additional training or certification in loss prevention, security, or related fields preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 29.50 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates an inclusive, fast-paced retail culture that values diversity, creativity and a commitment to exceptional client experiences. The brand emphasizes learning and internal mobility within a network of stores and digital operations under the LVMH umbrella.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.