Saks OFF 5TH Sales Associate

About Saks OFF 5TH

Saks OFF 5TH is an off‑price luxury fashion retailer offering a curated assortment of designer brands at reduced prices through its stores and ecommerce channels. Operating as part of the broader Saks Global portfolio, the business emphasizes a digital‑first operating model, a high standard of customer service and a culture that prizes creativity and individual style.

Role & Responsibilities

• Recommend, select, and help locate or obtain merchandise based on customer needs and preferences.
• Maintain familiarity with store inventory to provide accurate product knowledge.
• Greet customers consistently and educate them about current promotions.
• Build customer relationships to encourage repeat business and promote the Saks credit card.
• Process sales transactions efficiently and accurately using the POS register system, adhering to checkout standards.
• Resolve customer issues in line with the values of trust, integrity, and respect.
• Meet individual and store goals for sales, customer acquisition, and loyalty program participation.
• Maintain the selling floor and fitting rooms, including resizing fixtures, returning go-backs, executing markdowns, and signing fixtures and windows as needed.
• Complete markdowns promptly and accurately in accordance with company standards.
• Participate in store programs and selling events.
• Maintain merchandise displays in compliance with brand standards.
• Follow Asset Protection control and compliance procedures.
• Support the store’s shortage and theft awareness program using company-provided reporting methods.
• Complete tasks and special projects assigned by store leadership.

Qualifications

• High school diploma or equivalent.
• Experience in a retail, customer service, or sales environment.
• Proven sales track record and results-driven mindset.
• Competitive drive and entrepreneurial confidence.
• Demonstrated ability to deliver high-standard customer service and build exceptional customer relationships.
• Thorough knowledge of the fashion industry and a passion for sharing expertise.
• Ability to act promptly in routine situations and identify a clear course of action that leads to a positive customer outcome.
• Ability to operate radios, POS registers, ticket scanners, and sensor removers.
• Flexibility to work evenings, weekends, and public holidays.

Skills

Experience

Experience in a retail, customer service, or sales environment.

Education

High school diploma or equivalent.

Benefits

Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits including critical illness, hospital, and accident insurance; employee discount. Comprehensive benefits package for eligible full-time employees.

Culture

Saks OFF 5TH fosters a customer‑centric, digitally enabled retail culture that values individuality and creativity. As part of the Saks Global portfolio, it combines the standards of luxury retail with an entrepreneurial, results‑driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.