Saks OFF 5TH Sales Associate

About Saks OFF 5TH

Saks OFF 5TH is an off‑price luxury fashion retailer offering a curated assortment of designer brands at reduced prices through its stores and ecommerce channels. Operating as part of the broader Saks Global portfolio, the business emphasizes a digital‑first operating model, a high standard of customer service and a culture that prizes creativity and individual style.

Saks OFF 5TH seeks a Sales Associate to deliver exceptional customer experiences and drive sales in a fast-paced luxury off-price retail environment. The role requires building customer relationships, developing expertise in off-price luxury fashion, leveraging clienteling tools, and maintaining merchandise standards across the selling floor. The successful candidate will process transactions accurately, manage inventory awareness, and contribute to store profitability through product knowledge and consultative selling.

Role & Responsibilities

• Recommend and locate merchandise based on customer preferences and styling needs
• Develop and maintain comprehensive product knowledge across multiple luxury brands and categories
• Greet customers consistently and educate them on current promotions and Saks credit card benefits
• Build lasting customer relationships and foster repeat business through personalized service
• Process sales transactions accurately using the POS system while adhering to company checkout standards
• Resolve customer concerns professionally, maintaining brand values of trust, integrity and respect
• Execute store maintenance tasks including fixture resizing, merchandise re-stocking, and markdown processing
• Maintain merchandise displays to ensure compliance with brand presentation standards
• Participate actively in store programs, selling events, and promotional activities
• Support asset protection and loss prevention initiatives through proper compliance and reporting
• Achieve individual and store performance goals for sales, customer acquisition, and loyalty program enrollment

Qualifications

• High school diploma or equivalent
• Demonstrated experience in retail, customer service, or sales environment
• Proven sales track record with results-driven mindset
• Strong knowledge of fashion industry trends and luxury brands
• Exceptional ability to build rapport and deliver consultative customer service
• Proficiency with retail technology including POS systems, radios, ticket scanners, and sensor removers
• Ability to multitask in a dynamic, fast-paced environment

Skills

Experience

Retail, customer service, or sales experience required. Proven track record of exceeding sales goals and delivering high-quality customer service in a fast-paced environment preferred.

Education

High school diploma or equivalent qualification required.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 18.90 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, employee discount, and voluntary benefits including critical illness, hospital and accident coverage.

Culture

Saks OFF 5TH fosters a customer‑centric, digitally enabled retail culture that values individuality and creativity. As part of the Saks Global portfolio, it combines the standards of luxury retail with an entrepreneurial, results‑driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.