Saks OFF 5TH Customer Experience Lead
- Location
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $23.35–29.19/hour
- Department
- Retail & Boutique Operations
- Posted
- May 5, 2026
About Saks OFF 5TH
Saks OFF 5TH is the off‑price division of the Saks Global portfolio, offering a curated assortment of luxury and contemporary fashion at value pricing across stores in the U.S. and online. As part of Saks Global, the brand combines luxury retail heritage with a digital‑first operating model and broad career mobility across retail, distribution and corporate functions.
Saks OFF 5TH seeks a Customer Experience Lead in Orange, CA — hourly $23.35–$29.19. Lead front‑of‑house service, coaching and cashier operations.
Role & Responsibilities
- Execute front‑of‑house priorities to uphold selling‑floor service and merchandising standards that drive sales and a superior customer experience.
- Supervise and schedule the cashiering team; manage customer queues and ensure timely, efficient register coverage during peak periods.
- Coach, train and hold selling associates accountable using Connected Coaching to deliver consistent selling behaviours and KPI performance.
- Act as the Connected Service Coach in the Assistant Store Director’s absence to reinforce service standards and manage peak‑traffic coverage.
- Oversee fast‑to‑floor return processes and ensure merchandise movement meets merchandising and inventory expectations.
- Drive loyalty program activity including SaksFirst acquisition and loyalty enrollments; resolve customer concerns or escalate to management as required.
- Coordinate radio/walkie communications to flex coverage and respond to customer needs in real time.
Qualifications
- High school diploma or equivalent required; bachelor’s degree or relevant work experience preferred.
- Minimum 1+ years of supervisory experience leading a selling workforce or comparable volume.
- Demonstrable ability to coach and develop associates to meet sales, service and operational targets.
- Proven customer service aptitude with strong problem‑solving and escalation judgment.
- Availability to work evenings, weekends and public holidays as business needs demand.
Skills
Experience
At least 1+ year of supervisory experience managing a retail selling team or comparable operational volume, with a track record of driving sales, service metrics and associate performance.
Education
High school diploma or equivalent required; four‑year degree or equivalent relevant work experience preferred.
Workplace
The role is situated in Orange, California, USA — conveniently close to Los Angeles.
Compensation
The base compensation for this position ranges from USD 23.35 to USD 29.19 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, voluntary benefits (critical illness, hospital and accident), employee discount
Culture
Saks OFF 5TH cultivates a fast‑paced, customer‑centric retail environment that values creativity, individual expression and accountability. The brand emphasizes career progression across Saks Global and fosters an inclusive workplace where collaboration, coaching and performance are rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks OFF 5TH, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Supervisor», «Client Experience Lead», «Sales Floor Lead», «Front‑of‑House Team Lead», «Customer Service Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.