Saks OFF 5TH Assistant Store Director
- Location
- Boca RatonFloridaUSA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $61,666–77,082/year
- Department
- Retail & Boutique Operations
- Posted
- Aug 26, 2026
About Saks OFF 5TH
Saks OFF 5TH is an off‑price luxury fashion retailer offering a curated assortment of designer brands at reduced prices through its stores and ecommerce channels. Operating as part of the broader Saks Global portfolio, the business emphasizes a digital‑first operating model, a high standard of customer service and a culture that prizes creativity and individual style.
Assistant Store Director position at Saks OFF 5TH in Boca Raton, Florida; leading customer experience and workforce management with competitive benefits.
Role & Responsibilities
- Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty
- Lead resolution of escalated customer issues and train team members on service recovery strategies
- Develop and implement store-level clienteling strategies to drive personalized customer outreach and long-term engagement
- Conduct weekly performance recaps and use data to inform business strategies and prioritize team actions
- Create strategic workforce schedules aligned with business needs and customer traffic patterns
- Leverage KPIs and business data to adjust tactics and drive continuous performance improvement
- Build a culture of accountability by setting clear expectations and aligning performance with business goals
- Act as de facto store leader in the Store Director's absence, maintaining operations and optimal customer experience
- Balance multiple priorities by aligning time, people, and resources to high-impact business areas
- Use product and program knowledge to inform strategic business decisions and coaching initiatives
Qualifications
- Proven experience in a leadership role within a customer-focused retail environment
- Strong ability to model, coach, and reinforce relationship-based service behaviors
- Demonstrated skill in resolving escalated customer issues and leading service recovery strategies
- Demonstrated strength in analyzing business data and KPIs to inform decisions and drive performance
- Experience creating strategic schedules and aligning staffing to business needs and traffic trends
- Excellent communication, coaching, and team development skills
- Ability to lead through change, balance competing priorities, and manage operations independently
Skills
Experience
Proven experience in a leadership role within a customer-focused retail environment, with demonstrated ability to manage teams, analyze business performance data, and drive customer engagement initiatives. Experience in creating strategic workforce schedules and aligning staffing to operational needs is essential.
Education
Not specified
Workplace
The successful candidate will be located in Boca Raton, Florida, USA, with easy access to Miami.
Compensation
The base compensation for this position ranges from USD 61,666 to USD 77,082 per annum.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, critical illness insurance, hospital and accident insurance, employee discount
Culture
Saks OFF 5TH fosters a customer‑centric, digitally enabled retail culture that values individuality and creativity. As part of the Saks Global portfolio, it combines the standards of luxury retail with an entrepreneurial, results‑driven environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks OFF 5TH, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Customer Experience Manager», «Operations Manager – Customer Experience», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.