Saks Global Trainee Workforce Management Specialist
- Employment
- Full-Time
- Seniority
- Intern
- Department
- Corporate Affairs, Sustainability & CSR
- Posted
- Aug 18, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Exemplar Luxury Group – Trainee Workforce Management Specialist in India. Entry-level WFM role monitoring contact center operations.
Role & Responsibilities
- Monitor real-time performance across voice, chat, and email channels alongside experienced team members
- Learn and apply fundamental WFM concepts including schedule adherence, occupancy, and service level targets
- Support the preparation, maintenance, and updating of performance trackers, reports, and operational dashboards
- Shadow experienced Real-Time Analysts to understand escalation protocols and real-time decision-making processes
- Manage schedule exceptions, attendance logs, and agent status tracking under supervision
- Participate in structured WFM training programs and on-the-job learning activities
- Communicate effectively with internal teams and escalate issues to senior personnel as appropriate
Qualifications
- Bachelor's degree in any discipline
- Analytical and problem-solving abilities with meticulous attention to detail
- Basic computer literacy and demonstrated proficiency in MS Excel or Google Sheets
- Effective written and verbal communication skills
- Willingness to work rotational shifts, weekends, and across different time zones
- Eagerness to learn and adapt quickly in a contact center environment
Skills
Experience
Entry-level position ideal for recent graduates or individuals transitioning into workforce management. Prior contact center or WFM experience is not required; however, familiarity with contact center operations or WFM metrics is advantageous.
Education
Bachelor's degree in any discipline required.
Workplace
The role is situated in India, India.
Benefits
Comprehensive benefits package available for all eligible full-time employees.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «WFM Associate Trainee», «Workforce Planning Assistant», «Real-Time WFM Analyst», «Contact Center Operations Trainee», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.