Saks Global Technical Operations Analyst
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $51,000–68,000/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 24, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Saks Global Technical Operations Analyst in Texas. Support Contact Center operations with technical expertise, ticketing, and 24/7 availability. $51K–$68K annually.
Role & Responsibilities
- Provide exceptional internal technical customer service for Customer Service team via Jira, phone, email, and chat channels
- Execute account access and licensing administration for internal associates and Service Partners with focus on security and efficiency
- Provide operational support for core contact center omnichannel and voice solutions
- Act as operational point of contact during technical incidents, driving real-time communication and coordinating resolution efforts across multiple teams
- Perform real-time schedule adjustments and operational support tasks as directed by Workforce Management team
- Provide support for critical third-party applications and act as liaison with vendor support teams for complex issues
- Identify and implement process improvements to enhance system reliability and agent efficiency
- Perform additional duties as assigned
Qualifications
- 1+ year of professional experience in customer-facing or technical support role
- In-depth knowledge of desktop application troubleshooting and operating system fundamentals
- Proven proficiency with Microsoft Office 365 and Google Workspace (G Suite)
- Exceptional dependability, reliability, and schedule flexibility to meet 24/7 operational needs
- High sense of urgency with demonstrated ability to remain efficient, calm, and focused under pressure during critical events
- Outstanding verbal and written communication skills with focus on clear and empathetic technical explanations
- Strong organizational and multi-tasking skills with ability to manage simultaneous critical activities
- Availability to work night shifts and flexible scheduling to cover operational needs
Skills
Experience
1+ year of professional experience in a customer-facing or technical support role, ideally within a BPO or large-scale contact center environment.
Education
High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience preferred.
Workplace
The role is situated in Texas, Texas, USA.
Compensation
The base compensation for this position ranges from USD 51,000 to USD 68,000 per annum.
Benefits
Comprehensive benefits package for eligible full-time employees including medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, critical illness insurance, hospital and accident insurance, and employee discount.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Technical Support Specialist», «Operations Support Analyst», «Technical Service Coordinator», «Systems Operations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.