Saks Global Site Experience Specialist
- Employment
- Full-Time
- Seniority
- Junior
- Compensation
- $72,000–89,000/year
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Oct 5, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Exemplar Luxury Group is seeking a Site Experience Specialist to support digital customer experience strategy across site replatforming, launches, and cross-functional initiatives. The role covers customer journey analysis, defect tracking, front-end UAT, competitive benchmarking, and execution playbooks. The position is remote; compensation is $72,000–$89,000 annually.
Role & Responsibilities
- Analyze data and translate customer insights into strategic site recommendations that optimize digital functionality and user journeys, engagement, and commercial growth.
- Support cross-functional alignment on new site experience strategies by establishing documentation, approval workflows, and execution roadmaps with Digital Experience leadership and key stakeholders.
- Track site defects and validate releases, overseeing incoming bugs and deployed fixes to protect the customer-facing digital experience.
- Oversee front-end user acceptance testing (UAT) for site enhancements and system integrations, aligning teams to validate complex business scenarios across new features and legacy platforms before go-live.
- Co-lead bi-weekly E-Commerce Leadership meetings for the digital experience team, setting agendas and aligning stakeholders on business updates and priorities.
- Conduct regular competitive benchmarking to monitor industry trends, identify digital experience gaps, and uncover innovation opportunities.
- Establish and scale standard operating playbooks and execution frameworks for major site migrations, feature releases, and defect resolution.
- Serve as the primary business subject matter expert on legacy systems, audit test cases for gaps, and ensure functional alignment during system integrations and migrations.
Qualifications
- 1–3+ years of experience in digital eCommerce, site merchandising, product, or a related role.
- Ability to drive project readiness, manage cross-functional timelines, and coordinate eCommerce, Product, and Technology teams.
- Experience creating business readiness playbooks, organizing launch frameworks, and conducting business-side UAT for new front-end features and site releases.
- Strategic and analytical thinking, with excellent communication skills.
- Ability to influence and collaborate across functional teams.
- Understanding of the retail, fashion, or luxury brand landscape.
- Hands-on experience with Salesforce Commerce or MACH/headless architectures, and core digital tools including PIM, CMS, Adobe analytics, and personalization engines.
- Proven success managing site enhancements, digital initiatives, or customer experience projects.
Skills
Experience
1–3+ years in digital eCommerce, site merchandising, product, or a related role.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 72,000 to USD 89,000 per annum.
Benefits
Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits including critical illness, hospital, and accident insurance; employee discount; and career advancement opportunities.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Experience Specialist», «E-Commerce Experience Specialist», «Website Experience Specialist», «Digital Site Operations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.