Saks Fifth Avenue Restaurant General Manager

About Saks Fifth Avenue

Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.

Role & Responsibilities

• Define and execute strategic restaurant management priorities that deliver consistent, excellent luxury hospitality experiences aligned with Saks Global corporate vision
• Partner closely with the Store General Manager, Regional Director of Restaurants, and Corporate Food Service on strategic alignment and operational oversight
• Conduct daily operational briefings with senior store leadership to proactively manage and resolve business challenges
• Cultivate and maintain premium relationships with high-value clientele to enhance brand loyalty and deepen customer engagement with Saks Global
• Develop, finalize, and achieve seasonal profit plans with absolute accountability for the restaurant's financial performance
• Analyze inventory metrics, batch invoices, forecasts, and P&L reports to protect and maximize the bottom line
• Maintain accurate operational paperwork and POS reporting systems, monitoring metrics against established fiscal targets
• Drive the team to achieve 90% or higher scores on seasonal secret shop audits and local health sanitation evaluations
• Ensure flawless adherence to all Saks Global corporate operational deadlines and calendar requirements
• Champion the development and execution of high-profile restaurant promotions, private bookings, and special events
• Directly oversee performance management, professional growth, and development of the restaurant management team
• Foster an inclusive, high-standard workplace culture emphasizing courtesy and professionalism across all interactions
• Empower management to implement rigorous, ongoing training programs for critical operational functions
• Partner strategically with the People Business Partner on talent acquisition, payroll compliance, and employee relations
• Enforce and uphold all Saks Global corporate policies, workplace safety standards, and compliance procedures
• Lead daily communications with the restaurant management team regarding scheduling, financial reporting, and employee relations
• Serve as key liaison in weekly department manager meetings, cascading corporate initiatives and fostering cross-functional collaboration

Qualifications

• 7+ years of progressive hospitality management experience with demonstrated success in high-volume, premium, or luxury restaurant operations
• Advanced financial acumen and analytical skills with extensive experience in restaurant P&L analysis, forecasting, and budgeting
• Documented track record of achieving business results and driving revenue growth across multiple business units or revenue streams
• Exceptional communication and interpersonal skills with demonstrated ability to counsel, coach, and negotiate across all organizational levels
• Proficiency with MS Office Product Suite and Google Workspace (advanced proficiency preferred)
• Strong commitment to collaborative, team-oriented corporate culture
• Physical capability to stand, walk the floor, bend, climb stairs, and lift/carry up to 35 pounds regularly
• Flexibility to work variable schedules including evenings, weekends, and holidays in accordance with premium retail and hospitality business requirements

Skills

Experience

7+ years of progressive hospitality management experience, with a demonstrated track record of successfully managing high-volume, premium, or luxury restaurant operations. Prior experience in multi-unit or corporate food service environments is preferred.

Education

4-year degree preferred, or equivalent executive-level career experience demonstrating mastery of restaurant operations, financial management, and hospitality leadership.

Workplace

Compensation

The base compensation for this position ranges from USD 103,827 to USD 129,784 per annum.

Benefits

Comprehensive benefits package for eligible full-time employees including medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and voluntary benefits (critical illness, hospital, and accident insurance). Employee discount program available.

Culture

Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.