Saks Global Sales Director, Customer Support
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Posted
- Aug 13, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Sales Director, Customer Support role based in New York (remote). Lead sales teams and customer support operations in a luxury environment.
Role & Responsibilities
- Lead and oversee a team of sales and customer support professionals
- Develop and implement sales strategies to drive revenue growth
- Manage customer relationships and satisfaction initiatives
- Monitor team performance and establish key performance indicators
- Collaborate with cross-functional departments to enhance service delivery
- Report on sales metrics and customer satisfaction outcomes to senior management
Qualifications
- Proven leadership experience in sales and customer support environments
- Demonstrated track record of driving revenue growth
- Strong communication and interpersonal skills
- Ability to manage multiple stakeholder relationships
- Strategic thinking and problem-solving capabilities
Skills
Experience
5+ years in sales leadership or customer support management roles, with proven success building and managing high-performing teams
Education
Bachelor's degree in Business, Management, or related field
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Sales Operations», «Sales Leadership Manager», «Customer Support Sales Director», «Sales & Service Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.