Saks Global Sales Director, Customer Support
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $136,000–183,000/year
- Department
- Retail & Boutique Operations
- Posted
- Aug 13, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Sales Director, Customer Support at Saks Global in New York—lead revenue strategy and performance management across global BPO partners. $136,000–$183,000.
Role & Responsibilities
- Own end-to-end sales performance across all BPO partners, including goal setting, pipeline management, incentive design, and performance reviews
- Develop and implement the annual sales strategy aligned to customer experience, revenue, and loyalty objectives
- Partner with BPO leaders to coach, develop, and monitor front-line sales execution and conversion quality
- Define and track KPIs including sales conversion rate, revenue per contact, attach rate, and CSAT impact
- Design and roll out compensation, contests, and recognition programs that motivate and sustain sales excellence
- Work cross-functionally with Training to ensure consistent sales curriculum and certification models
- Collaborate with Analytics and Financial Planning & Analysis to report and forecast sales results by site, channel, and product
- Serve as the primary point of contact for sales strategy within vendor governance and weekly business reviews
- Identify technology and process enablers that improve sales visibility, including CRM tagging, routing logic, and click-to-buy integrations
- Champion compliance, brand voice, and customer experience standards across all sales motions
Qualifications
- 8–10+ years of progressive leadership experience in sales management within a contact center or BPO environment
- Proven record of leading multi-site or outsourced teams to exceed revenue and conversion goals
- Strong analytical skills with ability to translate performance data into actionable plans
- Deep understanding of sales enablement tools, CRM systems, and agent incentive structures
- Exceptional communication, coaching, and stakeholder-management skills
- Ability to identify trends, see causes and consequences, and identify root causes
- Excellence in written and verbal communication
Skills
Experience
8–10+ years of progressive leadership experience in sales management within a contact center or business process outsourcing environment. Demonstrated success leading multi-site or outsourced teams to exceed revenue and conversion targets. Preferred: specialty or luxury retail experience.
Education
Bachelor's degree or equivalent work experience
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 136,000 to USD 183,000 per annum.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and voluntary benefits (critical illness, hospital and accident insurance).
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Sales Operations», «Sales Leadership Director», «Customer Service Sales Director», «Director of Revenue Performance», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.