Neiman Marcus Manager of Retail Performance and Store Operations

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

Role & Responsibilities

• Execute compliance with all standard operating procedures and directives across Operations, Loss Prevention, Finance, and Accounting functions
• Oversee merchandise handling, transfers, pricing, and processing of inbound and outbound freight
• Manage timely fulfillment, packing, and shipping of online and store customer orders
• Maintain inventory control and accuracy processes while ensuring stockroom organization standards
• Train, implement, and sustain process optimization standards across the store team
• Partner with the Senior RPSO Manager to manage support team labor, scheduling, and staffing
• Flex resources, processes, and priorities to maximize operational efficiency and customer experience
• Support salesfloor replenishment and collaborate with Sales Managers and Visual team on merchandising execution and signage
• Coordinate setup and takedown of in-store events and activations with Brand Experience, Visual, and Sales leaders
• Manage performance of direct team, providing coaching and training on operational procedures, processes, and associate productivity

Qualifications

• 3+ years of relevant experience in retail operations or inventory management
• Proven track record of achieving business results in a retail environment
• Demonstrated history of leading, motivating, and coaching teams to achieve objectives
• Advanced business acumen and analytical skills
• Excellent oral and written communication skills
• Strong attention to detail and ability to multitask
• Basic proficiency with Microsoft Office Suite (advanced proficiency preferred)
• Ability to stand, bend, climb stairs, and lift and carry up to 10 pounds as required
• Willingness to work a flexible schedule including evenings, weekends, and holidays

Skills

Experience

3+ years of relevant experience in retail operations, with luxury retail fashion experience preferred.

Education

4-year degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 78,007 to USD 97,509 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, employee discount, and voluntary benefits including critical illness, hospital, and accident insurance.

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.