Saks Global Fraud Investigation Analyst
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 15, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Exemplar Luxury Group is hiring a Fraud Investigation Analyst in India to review transactions, identify anomalies, and enhance customer protection across luxury retail operations.
Role & Responsibilities
- Review all transactions to determine business loss and identify anomalies across the retail platform
- Receive inbound calls and initiate outbound calls to investigate customer concerns and validate transactions
- Observe and analyze customer transactions to identify fraudulent activities including account takeovers, friendly fraud, and theft
- Identify false declines and take appropriate corrective action to improve customer experience
- Detect system issues, errors, and fraud trends and escalate findings through appropriate channels
- Maintain strict confidentiality of all sensitive information gathered during investigations
- Develop and propose business strategies and process improvements to enhance fraud detection mechanisms
- Work strategically to anticipate future trends, consequences, and proactive risk mitigation measures
- Demonstrate persistence in removing barriers to achieving business results and encourage team alignment
Qualifications
- Bachelor's degree in any field
- Demonstrated experience in fraud investigation, customer service, call center operations, or collections
- Ability to identify and articulate fraudulent activity patterns and anomalies
- Proficiency in handling and maintaining confidentiality of sensitive customer data
- Capability to identify false declines and take decisive corrective action
- Competency in multi-tasking within a fast-paced environment
- Strong ability to problem-solve and analyze complex situations
- Comfort with shift work and willingness to work night shifts as required
Skills
Experience
Prior experience in fraud investigation, customer service, call center environments, or collections operations is required. Candidates should demonstrate a proven ability to identify fraudulent patterns, handle sensitive information professionally, and work effectively in fast-paced, high-volume environments.
Education
Bachelor's degree in any discipline.
Workplace
This position is based in India, India.
Benefits
Comprehensive benefits package for all eligible full-time employees; opportunity to work in a dynamic, fast-paced environment at a company experiencing growth and transformation; exposure to career advancement opportunities across retail, distribution, digital, and corporate functions within the luxury sector.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Risk Analyst», «Transaction Analyst», «Customer Protection Analyst», «Fraud Prevention Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.