Saks Global Fifth Avenue Club Assistant
About Saks Global
A private members' club situated on Manhattan's Fifth Avenue, offering discreet, personalised hospitality and curated member services. The club operates with the standards expected in luxury hospitality, serving a clientele who value privacy, attention to detail and highly responsive service.
Fifth Avenue Club is hiring a Club Assistant in New York — provide bespoke member services and concierge support on Fifth Avenue.
Role & Responsibilities
- Welcome members and guests, manage check‑ins and provide a polished, discreet front‑of‑house presence.
- Coordinate reservations, dining and event bookings; liaise with internal departments and external vendors to ensure flawless execution.
- Provide concierge services including travel, transportation and bespoke requests while maintaining strict confidentiality.
- Maintain and update member records in the club's CRM and reservation systems; manage correspondence by phone and email.
- Support small‑scale events and member programming through logistical planning, set‑up and on‑site coordination.
- Process payments, track incidental charges and assist with basic billing reconciliation; follow cash‑handling procedures.
- Anticipate member needs and escalate issues to management; contribute to continuous improvement of member service protocols.
Qualifications
- Demonstrable hospitality or guest‑services experience in luxury hotels, private clubs or high‑end retail (1–3 years preferred).
- Impeccable interpersonal skills, discretion and a customer‑centric demeanour.
- Excellent written and verbal communication; professional presentation at all times.
- Ability to manage multiple priorities in a fast‑paced environment and to work flexible hours including evenings and weekends.
- Right to work in the United States (or local jurisdiction) and willingness to undergo background checks as required.
Skills
Experience
Typically 1–3 years of experience in luxury hospitality, private members' clubs, boutique hotels or high‑end guest services with proven front‑of‑house responsibility.
Education
High school diploma or equivalent required; associate degree or bachelor's in hospitality, communications or related field preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
The club cultivates a quietly professional culture centred on discretion, meticulous service and responsiveness to member needs. Teams are lean and collaborative, with a strong emphasis on grooming, protocol and personalised attention.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Private Club Assistant», «Member Services Assistant», «Concierge Assistant», «Guest Relations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.