- Location
- Washington District of Columbia USA
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Human Resources, People & Culture
- Posted
- Oct 13, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
The Employee Relations Manager serves as a trusted advisor and subject matter expert, managing complex employee relations matters across retail stores, distribution centers, and corporate offices. The role reviews disciplinary action requests, conducts objective investigations into misconduct and ethics violations, and provides policy-driven recommendations to leadership and business partners. This is a full-time remote position; compensation varies by geographic location, experience, and other job-related factors.
Role & Responsibilities
- Develop knowledge of retail business practices, policies, organizational structure, roles, and responsibilities to understand the business.
- Gather, organize, and analyze complaint information for written investigative reports.
- Conduct initial analyses of complaints and disciplinary action requests.
- Compile relevant data, records, and other evidence for investigative reports and disciplinary action recommendations.
- Partner with management to resolve employee relations issues; coach and counsel managers and staff; and collaborate with legal counsel as appropriate.
- Identify trends and root causes of workplace conflict across varied work environments, recommending training or policy updates proactively.
- Handle ad hoc responsibilities as needed.
Qualifications
- Bachelor’s degree.
- At least 5 years of progressive HR experience, including at least 3 years dedicated strictly to employee relations or workplace investigations.
- Experience supporting a diverse, multi-site workforce that includes retail hourly staff, supply chain and distribution center personnel, and corporate professionals.
- Exceptional analytical skills, objectivity, the ability to untangle complex interpersonal situations, and sound, defensible judgment.
- A verifiable track record of partnering successfully with senior leaders and serving as a credible, trusted resource.
- Strong computer proficiency, including Word, Excel, PowerPoint, web browsers, and tools.
- Previous experience in a retail environment is a plus.
- Comfort working remotely.
Skills
Experience
At least 5 years of progressive HR experience, including at least 3 years dedicated strictly to employee relations or workplace investigations.
Education
Bachelor’s degree.
Workplace
This position is based in Washington, District of Columbia, USA.
Explore jobs in the USA.
Benefits
Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits including critical illness, hospital, and accident insurance; employee discount; and career advancement opportunities across retail, distribution, digital, and corporate functions.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Employee Relations Lead», «Workplace Relations Manager», «Employee Relations Business Partner», «Workplace Investigations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.