Saks Global Director, Sales Experience
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Posted
- Jul 8, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Neiman Marcus seeks a Director of Sales Experience in Houston to lead retail sales operations and customer engagement at a luxury department store.
Role & Responsibilities
- Lead and mentor the sales team to achieve revenue targets and sales performance metrics
- Develop and execute strategies to enhance the customer shopping experience and brand positioning
- Manage inventory allocation, merchandising displays, and product presentation across departments
- Monitor sales analytics and KPIs to identify opportunities for improvement and growth
- Collaborate with corporate merchandising and marketing teams on promotional initiatives
- Ensure compliance with brand standards, policies, and operational procedures
- Conduct staff training, performance evaluations, and professional development programs
Qualifications
- Proven experience in luxury retail sales management or equivalent senior leadership role
- Demonstrated ability to drive sales performance and exceed targets consistently
- Strong knowledge of luxury goods, high-end retail practices, and customer service excellence
- Leadership experience managing diverse teams in a multi-department environment
- Understanding of luxury consumer behavior and market positioning
Skills
Experience
7+ years in luxury retail management, with at least 3 years in a sales leadership or operations director role at a high-end retail environment.
Education
Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
Workplace
This position is based in Houston, Texas, USA.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Retail Sales Operations», «Retail Sales Director», «Head of Sales Experience», «Sales Operations Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.