Saks Global Director, Sales Experience
- Location
- Beverly HillsCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Posted
- Jun 3, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Director, Sales Experience role at luxury retailer in Beverly Hills, leading strategic sales operations and customer experience initiatives.
Role & Responsibilities
- Lead and manage the sales experience strategy across retail locations
- Oversee the development and implementation of customer-centric sales initiatives
- Drive performance metrics and optimize the sales environment
- Collaborate with merchandising and marketing teams to align brand messaging
- Mentor and develop sales leadership and frontline teams
- Analyze sales data and customer feedback to inform strategic decisions
Qualifications
- Demonstrated leadership experience in luxury retail or sales operations
- Strategic mindset with proven ability to elevate customer experience
- Strong analytical skills and proficiency with sales performance metrics
- Excellent interpersonal and communication skills
Skills
Experience
10+ years in luxury retail, sales operations, or customer experience leadership roles, with demonstrated success in managing high-performing sales teams and driving revenue growth in premium market segments
Education
Bachelor's degree in Business Administration, Retail Management, Marketing, or related field
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head of Sales Operations», «Director of Retail Sales Strategy», «Sales Experience Director», «Vice President of Sales Experience», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.