Saks Global Director, Retail Learning and Selling Enablement
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $151,000–196,000/year
- Department
- Human Resources, People & Culture
- Posted
- Jul 21, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Saks Global Director of Retail Learning and Selling Enablement in Texas, United States. Lead luxury retail learning strategy across Saks Fifth Avenue and Neiman Marcus. $151K–$196K.
Role & Responsibilities
- Lead enterprise strategy for retail learning, selling, and service enablement across Saks Fifth Avenue and Neiman Marcus stores, ensuring alignment with brand identity, client experience standards, and business goals
- Lead a team of learning and enablement professionals, providing strategic guidance, coaching, and professional development to ensure quality, consistency, and excellence in program design and facilitation
- Design and oversee execution of a consistent selling and service model that strengthens associate capability, elevates client experience, and drives performance outcomes
- Facilitate high-impact service programs that inspire retail teams, model excellence in delivery, and drive measurable shifts in behavior and performance
- Direct the development, delivery, and continuous improvement of retail onboarding programs for associates and leaders
- Partner with senior retail leaders, field operations, and corporate stakeholders to assess skill needs, identify performance gaps, and design learning solutions
- Lead store-specific cohorts of leadership development programs, tailoring facilitation to meet unique needs of retail leaders while maintaining alignment with enterprise frameworks
- Collaborate with enterprise learning and coaching partners to align retail learning pathways with enterprise-wide leadership and development frameworks
- Manage external vendors, budgets, and learning resources to ensure efficient delivery and return on investment
- Serve as a visible ambassador of learning and service excellence, modeling company values and fostering a culture of growth, inclusion, and exceptional client care
Qualifications
- Bachelor's degree in Human Resources, Organizational Development, Education, or a related field
- 8+ years of experience in retail learning, talent development, or selling and service enablement within a luxury or high-performance retail environment
- 8+ years of progressive people leadership experience with proven ability to lead, coach, and develop high-performing teams
- Demonstrated success designing and leading large-scale retail learning and enablement programs that strengthen selling capability and elevate client experience
- Expertise in developing and facilitating leadership, selling, and service programs with strong commitment to excellence in delivery and learner engagement
- Deep understanding of retail operations, client experience strategy, and alignment of learning programs to drive business performance
- Proven ability to partner with senior retail and corporate leaders to assess needs, influence direction, and align learning initiatives to strategic priorities
- Experience managing external vendors, budgets, and resources to ensure efficiency, scalability, and impact
Skills
Experience
8+ years of experience in retail learning, talent development, or selling and service enablement within a luxury or high-performance retail environment; 8+ years of progressive people leadership experience with a proven track record of building and coaching high-performing teams across multiple locations or banners.
Education
Bachelor's degree in Human Resources, Organizational Development, Education, or a related field.
Workplace
The successful candidate will be located in Texas, Texas, USA.
Compensation
The base compensation for this position ranges from USD 151,000 to USD 196,000 per annum.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, voluntary benefits (critical illness, hospital and accident insurance), employee discount
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Retail Training and Client Experience», «Head of Retail Learning and Service Excellence», «Director of Retail Enablement and Leadership Development», «Retail Learning Strategy Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.