Saks Global Director, Private Client Relations
- Employment
- Full-Time
- Seniority
- Director
- Department
- Clienteling, CRM & VIP Relations
- Posted
- May 28, 2026
About Saks Global
Bergdorf Goodman is one of America's most prestigious luxury department stores, renowned for its curated selection of haute couture, fine jewelry, and luxury goods. Located on Fifth Avenue in Manhattan since 1928, the brand represents the pinnacle of luxury retail and personalised service. As a flagship institution of luxury selective retailing, Bergdorf Goodman serves an ultra-affluent clientele and maintains an unparalleled reputation for discretion, expertise, and bespoke customer experiences.
Bergdorf Goodman seeks Director of Private Client Relations in New York to lead luxury clienteling team and VIP customer experiences.
Role & Responsibilities
- Lead and oversee the Private Client Relations department, ensuring exceptional and personalised service delivery to ultra-high-net-worth and VIP clientele
- Develop and implement strategic initiatives to deepen client relationships and foster long-term loyalty amongst the most discerning customers
- Manage a team of private client advisors and relationship managers, providing mentorship, training, and performance oversight
- Curate exclusive experiences, private events, and bespoke shopping appointments tailored to the preferences and requirements of elite clients
- Collaborate cross-functionally with merchandising, operations, and marketing to ensure seamless coordination of client preferences and special requests
- Monitor and analyse client satisfaction metrics, spending patterns, and engagement levels to inform retention and growth strategies
- Represent Bergdorf Goodman at high-profile industry events and maintain relationships with key stakeholders in the luxury market
Qualifications
- Proven track record of success in luxury retail, hospitality, or high-end clienteling environments
- Demonstrated ability to build and maintain relationships with ultra-high-net-worth individuals
- Experience managing teams in a premium or luxury service setting
- Strong understanding of luxury market dynamics and consumer behaviour amongst affluent clientele
- Excellent discretion and ability to handle sensitive client information with utmost confidentiality
Skills
Experience
Minimum 8–10 years of progressive experience in luxury retail, premium hospitality, or high-end client relations, with at least 3–5 years in a leadership or management capacity.
Education
Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related discipline; MBA or equivalent advanced business qualification preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Bergdorf Goodman cultivates a culture of refined excellence and personalised service, where discretion, attention to detail, and a deep commitment to client satisfaction define the workplace experience. The brand fosters an environment of creativity and entrepreneurial thinking within a tradition of timeless luxury, attracting professionals who embody the values of sophistication, integrity, and a passion for elevating the client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of VIP Client Services», «Director of Premium Clientele», «Executive Director, High-Net-Worth Relations», «Director of Elite Customer Experience», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.