Saks Global Business Manager, Master Digital Stylist

About Saks Global

Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.

Role & Responsibilities

• Serve as the primary business lead for the Master Digital Stylist, owning daily functions, team coordination, escalation of customer issues, and performance oversight across all channels and selling pillars
• Build and maintain reporting dashboards, scorecards, and KPI trackers to provide real-time visibility into sales performance, client engagement, outreach conversion, and team productivity
• Monitor and analyze weekly and monthly business results—including category mix, client retention, acquisition, reactivation, and revenue pacing—and translate insights into actionable strategy adjustments
• Lead forecasting, goal setting, and seasonal planning efforts, ensuring sales targets and outreach strategies align with Saks Global business priorities and inventory opportunities
• Own event planning and campaign execution, coordinating logistics across the stylist's team and store partners to maximize revenue impact
• Manage and support a diverse team including direct assistants (3–4), interns (2), and an extended network of store-based partners across all Saks Global locations and all three brand pillars
• Facilitate structured communication and workflow alignment across the team, ensuring each member understands priorities, performance expectations, and their role in delivering a consistent client experience
• Conduct regular coaching sessions, performance check-ins, and team reviews that elevate productivity, selling skills, and accountability
• Onboard, develop, and mentor junior team members and interns with a focus on luxury service standards, digital clienteling best practices, and the business's unique operating model
• Act as the team's operational hub—managing information flow, resolving day-to-day challenges, and enabling the stylist to remain focused on client engagement and high-value selling activity
• Support and optimize the stylist's remote selling ecosystem, including CRM management, virtual styling workflows, digital outreach cadences, and content-driven clienteling strategies
• Partner closely with the stylist to ensure all social media-driven client inquiries, inbound leads, and community engagement opportunities are converted into measurable sales results
• Track performance across social media channels, identifying trends in follower engagement, content conversion, and brand reach—then translate findings into business strategy
• Maintain brand consistency and a luxury tone of voice across all digital outreach, client communications, and team-generated content
• Build and maintain strong relationships with store partners across all Saks Global locations, acting as the central point of contact for coordination, product requests, and cross-location client service
• Collaborate cross-functionally with Merchandising, Marketing, Loyalty, Brand Experience, Planning, and Inventory teams to unlock exclusive product access and curated assortments
• Actively support and nurture the stylist's client book, ensuring white-glove service, discreet communication, and proactive engagement that drives retention and loyalty

Qualifications

• 5–8 years of experience in luxury retail, digital selling, business operations, or client development—with at least 3 years in a management or strategic business partner role
• Proven track record of driving revenue growth and exceeding KPI-driven performance targets in a high-touch, fast-paced luxury environment
• Deep understanding of digital clienteling, remote selling models, and omnichannel client behavior—with hands-on experience using CRM systems and virtual selling platforms
• Exceptional organizational skills with the ability to manage a complex, multi-layered team structure across both remote and on-site settings
• Strong analytical skills with proficiency in Excel and retail reporting tools; able to build dashboards, interpret data, and make real-time business decisions
• Outstanding communication and relationship-building skills, with the ability to influence cross-functionally and partner effectively without direct authority
• Demonstrated discretion, professionalism, and the ability to support and protect the brand and reputation of an elite seller
• Familiarity with social media platforms and how they intersect with luxury brand building, community engagement, and digital commerce

Skills

Experience

5–8 years of experience in luxury retail, digital selling, business operations, or client development, with at least 3 years in a management or strategic business partner role. Preferred experience includes supporting a high-volume personal stylist or luxury brand ambassador with a significant social media presence, working across brick-and-mortar and digital environments, and demonstrating a coaching mindset in developing junior talent.

Education

Not specified

Workplace

Compensation

The base compensation for this position ranges from USD 85,808 to USD 107,260 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, employee discount, and a variety of additional voluntary benefits (such as critical illness, hospital, and accident insurance).

Culture

Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.