Saks Fifth Avenue Customer Experience Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $94,388–117,986/year
- Department
- Retail & Boutique Operations
- Posted
- Jun 25, 2026
About Saks Fifth Avenue
Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.
Customer Experience Manager at Saks Fifth Avenue in New York, Florida. Lead luxury retail service delivery with $94,388–$117,986 annual salary.
Role & Responsibilities
- Lead and mentor a retail team in the nuances of luxury service etiquette and non-verbal communication standards
- Orchestrate a multi-layered client experience by anticipating service bottlenecks and resolving them proactively with a bird's-eye operational view
- Manage complex and high-pressure client requests with creativity, discretion, and minimal supervision
- Utilize digital check-in systems and clienteling software to track guest engagement and loyalty metrics
- De-escalate high-pressure situations and adapt communication style dynamically to suit affluent clientele
- Maintain service consistency aligned with the Saks Fifth Avenue luxury brand positioning and global standards
- Develop and execute strategies to exceed guest expectations across all customer touchpoints
Qualifications
- 3–5 years of retail management experience, preferably in luxury retail, premium hospitality, or high-end consumer services
- Proven track record of exceeding guest expectations in a customer-centric environment
- Demonstrated expertise in clienteling software and digital check-in systems
- Exceptional communication and interpersonal skills with ability to read room dynamics and adapt seamlessly
- Strong problem-solving capability and ability to thrive in ambiguous, complex scenarios
- Bilingual or multilingual capability preferred, with deep appreciation for global luxury trends and high-net-worth client expectations
- Ability to remain composed, professional, and charismatic under high-pressure conditions
Skills
Experience
3–5 years of retail management experience, preferably within luxury retail, premium hospitality, or high-end consumer services. Demonstrated success in leading teams and delivering service excellence to affluent, discerning clientele.
Education
Not specified in source material; high school diploma or equivalent minimum assumed as standard for luxury retail management.
Workplace
The successful candidate will be located in New York, Florida, USA.
Compensation
The base compensation for this position ranges from USD 94,388 to USD 117,986 per annum.
Culture
Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Fifth Avenue, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Experience Coordinator», «Luxury Service Manager», «Client Relations Manager», «Premium Customer Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.