Saks Global Customer Experience Manager
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Customer Experience Manager role in New York, FL. Lead guest relations and service excellence initiatives.
Role & Responsibilities
- Lead and mentor a team of customer experience professionals
- Develop and implement customer experience strategies and initiatives
- Monitor customer satisfaction metrics and respond to feedback
- Oversee resolution of complex customer issues and escalations
- Collaborate with cross-functional departments to enhance service delivery
Qualifications
- Proven leadership experience in customer-facing roles
- Demonstrated ability to improve customer satisfaction scores
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
Skills
Experience
3–5 years of progressive experience in customer experience, hospitality, or related service-oriented environments, with at least 2 years in a supervisory or management capacity.
Education
Bachelor's degree in Business Administration, Hospitality Management, or a related discipline preferred.
Workplace
The successful candidate will be located in New York, Florida, USA.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Guest Relations Manager», «Customer Service Manager», «Experience Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.