Saks Global Customer Experience Lead
- Location
- Palm BeachFloridaUSA
- Employment
- Full-Time
- Seniority
- Lead
- Posted
- Jul 20, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Customer Experience Lead position in Palm Beach—drive luxury client satisfaction and lead CX strategy.
Role & Responsibilities
- Lead and oversee customer experience initiatives across all touchpoints
- Develop and implement strategies to enhance client satisfaction and loyalty
- Manage and mentor customer service teams
- Analyze customer feedback and drive continuous improvement
- Collaborate with cross-functional departments to optimize service delivery
Qualifications
- Proven leadership experience in customer experience or hospitality
- Demonstrated expertise in developing and implementing CX strategies
- Strong knowledge of luxury service standards and clienteling practices
- Track record of improving customer satisfaction metrics
- Excellent interpersonal and communication skills
Skills
Experience
5+ years of progressive experience in customer experience, hospitality, or luxury retail environments, with at least 2 years in a leadership role
Education
Bachelor's degree in hospitality management, business, or related field preferred
Workplace
This position is based in Palm Beach, Florida, USA, within easy reach of Miami.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Guest Relations Lead», «Experience Manager», «Client Services Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.