Saks Global Customer Experience Lead
- Location
- Palm BeachFloridaUSA
- Employment
- Full-Time
- Seniority
- Lead
- Posted
- Jun 15, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Customer Experience Lead at luxury retail in Palm Beach, FL. Lead teams and drive service excellence.
Role & Responsibilities
- Lead and mentor a team delivering exceptional customer experiences across all touchpoints
- Develop and implement customer experience strategies aligned with brand standards
- Monitor key performance indicators and customer satisfaction metrics
- Collaborate with cross-functional departments to optimize service delivery
- Handle escalated customer inquiries and resolve complex issues
- Train and coach staff on service excellence and brand positioning
Qualifications
- Proven leadership experience in luxury retail or hospitality environments
- Demonstrated track record of improving customer satisfaction scores
- Strong communication and interpersonal skills
- Ability to train and motivate diverse teams
- Knowledge of customer relationship management (CRM) systems
Skills
Experience
5+ years of experience in customer experience, retail operations, or luxury hospitality, with at least 2 years in a leadership or supervisory capacity.
Education
Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
Workplace
This position is based in Palm Beach, Florida, USA, within easy reach of Miami.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Customer Service Director», «Experience Operations Lead», «Guest Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.