Saks Global Club Assistant

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Location
New YorkNew YorkUSA
Seniority
Entry-Level
Department
Front Office, Concierge & Guest Experience
Industry
Luxury Hospitality & Experiential Travel
Posted
May 26, 2026

About Saks Global

An exclusive private members' club located on Fifth Avenue in New York City, catering to an affluent, international clientele. The establishment operates within the luxury hospitality sector and emphasizes polished service, discretion and bespoke member experiences.

Fifth Avenue Club is hiring a Club Assistant in New York, NY to deliver exceptional member service and support front-of-house operations.

Role & Responsibilities

  • Welcome and register members and their guests; manage arrivals and departures with professional, discreet service.
  • Operate the reservations and seating system for club spaces, private dining and member events; coordinate bookings with F&B and events teams.
  • Provide concierge-style assistance: coordinate transportation, reservations, deliveries and external vendors on behalf of members.
  • Support planning and execution of member events, liaising with internal teams and external suppliers to ensure flawless delivery.
  • Maintain accurate member records, process payments and reconcile daily transactions in accordance with club procedures.
  • Handle telephone and written enquiries, responding promptly and escalating issues to senior staff when required.
  • Uphold strict confidentiality regarding members and club operations; represent the club’s standards of discretion and professionalism.
  • Perform general administrative duties including correspondence, filing, inventory checks and opening/closing procedures.

Qualifications

  • 1–3 years of experience in luxury hospitality, private clubs, concierge or front-of-house roles.
  • Proven track record of exceptional client service and the ability to anticipate high-net-worth clients’ needs.
  • Excellent verbal and written communication skills; polished phone manner and professional presentation.
  • Strong numerical skills and experience handling cash, POS systems and basic reconciliation.
  • Ability to work a flexible schedule including evenings, weekends and public holidays as required by club operations.
  • Authorization to work in the United States (if applicable) and ability to pass background checks.

Skills

Guest relations and membership services Reservation and bookings management Event coordination and vendor liaison Cash handling and POS operation Professional phone etiquette and written correspondence Microsoft Office (Word, Excel, Outlook) Multitasking in a fast-paced, service-driven environment High standards of discretion and confidentiality

Experience

Typically 1–3 years of hands-on experience in luxury hospitality, a private members' club, hotel front desk, or concierge environment, demonstrating client-facing excellence and operational competence.

Education

High school diploma or equivalent required; associate degree or diploma in hospitality, hotel management or related field preferred.

Workplace

This position is based in New York, New York, USA.

Culture

The workplace prizes impeccable service, attention to detail and discretion. Team members operate collaboratively under elevated standards to curate personalised experiences for discerning members, with an emphasis on professionalism and refined hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Member Services Assistant», «Guest Relations Assistant», «Club Coordinator», «Concierge Assistant», «Club Receptionist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.