Bergdorf Goodman Client Services Representative
- Employment
- Full-Time
New York - Seniority
- Entry-Level
- Compensation
- $19.61–24.51/hour
- Department
- Retail & Boutique Operations
- Posted
- Jul 31, 2026
About Bergdorf Goodman
Bergdorf Goodman is an iconic luxury retailer known for an exceptional, curated assortment and white‑glove customer service. Part of the Saks Global portfolio, the brand operates within a multi‑channel luxury ecosystem and maintains elevated standards in-store and in its food & beverage operations, delivering highly curated experiences to a discerning clientele.
Bergdorf Goodman Client Services Representative, New York—deliver elevated, personalized luxury retail hospitality.
Role & Responsibilities
- Champion a culture of elevated hospitality rooted in discretion, personalization, and warmth
- Serve as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment
- Ensure every client interaction reflects the highest standards of luxury retail and white-glove service
- Partner with sales and floor teams to align hospitality tone and coverage
- Collaborate with store leadership on service concerns and operational resolutions
- Support high-profile visits and event execution with precision and discretion
Qualifications
- Elevated hospitality mindset with proven service recovery expertise
- Previous experience in luxury hospitality, luxury retail, or high-touch service environments
- Emotional intelligence and strong interpersonal communication skills
- Detail-oriented with exceptional problem-solving abilities
- Ability to adhere to policies and maintain operational standards consistently
- Proven capacity to partner effectively with management and cross-functional teams
Skills
Experience
Previous experience in luxury hospitality, luxury retail, or high-touch service environments is required.
Workplace
This opportunity is open to candidates based in USA.
Compensation
The base compensation for this position ranges from USD 19.61 to USD 24.51 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, voluntary benefits (critical illness, hospital and accident insurance), employee discount
Culture
The workplace emphasizes impeccable service, attention to detail and collaboration across culinary and retail teams. Employees operate in a fast‑paced, guest‑centric environment where professional conduct and adherence to luxury standards are expected.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bergdorf Goodman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Coordinator», «Client Relations Associate», «Hospitality Services Officer», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.