Saks Global Client Services Representative
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- May 18, 2026
About Saks Global
A luxury maison operating within the international high-end retail sector, renowned for artisanal product quality, meticulous attention to client experience and a global retail footprint. The employer typically forms part of a larger luxury goods group and places emphasis on brand heritage, exclusivity and personalised service.
Confidential Luxury Maison — London: Client Services Representative. Deliver personalised client care, manage CRM records and support luxury retail sales.
Role & Responsibilities
- Deliver concierge-level service across telephone, email and digital channels, acting as the primary point of contact for high-value clients.
- Manage and update client records in the CRM; log interactions, preferences, purchase history and follow-up actions to maintain a single client view.
- Process orders, coordinate availability checks and liaise with store operations, logistics and after-sales teams to ensure timely fulfilment.
- Proactively cultivate client relationships through personalised outreach, appointment scheduling and tailored product recommendations.
- Resolve client inquiries, complaints and returns with composure and discretion; escalate complex issues to relevant teams and follow through to resolution.
- Support the sales team with lead qualification, opportunity tracking and preparation of client dossiers and bespoke proposals.
- Prepare routine reports and performance metrics for the management team; identify trends and recommend service improvements.
- Ensure compliance with data protection and brand confidentiality standards in all client interactions.
Qualifications
- Minimum 2 years’ experience in client services, customer care or sales support within luxury retail, premium hospitality or a related client-facing environment.
- Proven ability to manage relationships with high-net-worth clients while maintaining discretion and service excellence.
- Strong organisational skills with experience maintaining CRM data and managing multiple concurrent enquiries.
- Excellent verbal and written communication; polished phone manner and professional email etiquette.
- Ability to work flexible hours including occasional weekends or evenings to support client appointments and seasonal peaks.
Skills
Experience
Typically requires 2+ years in client-facing roles within luxury retail, selective retailing, or premium hospitality, with demonstrable experience using CRM systems and supporting sales operations.
Education
High school diploma or equivalent required; bachelor’s degree in business, hospitality, marketing or a related discipline preferred.
Workplace
This position is based in London, England, UK.
Culture
The workplace values impeccable client service, discretion and teamwork. Employees operate in a fast-paced, detail-oriented environment that rewards professionalism, cultural sensitivity and a proactive approach to client care.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Representative», «Client Services Advisor», «Client Experience Associate», «Client Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.