Saks Global Client Services Associate
- Location
- ParisÎle-de-FranceFrance
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 13, 2026
About Saks Global
A premium luxury fashion house or authorised retailer operating within the global luxury sector. Typically aligned with an international maison or luxury group, the employer is client-centric, emphasises exquisite craftsmanship and brand heritage, and maintains flagship stores and private client services to deliver highly personalised experiences.
Confidential luxury brand — Client Services Associate in Paris. Responsible for clienteling, CRM management and personalised client service.
Role & Responsibilities
- Serve as the primary point of contact for assigned clients, handling inquiries, appointments, and personalised requests across phone, email and in-person channels.
- Maintain and update client records within the CRM to ensure accurate profiles, purchase histories and follow-up actions for retention and cultivation.
- Coordinate and execute order management and after‑sales processes, including invoicing, shipping, returns and repairs in compliance with brand standards.
- Support sales conversion through tailored clienteling, curated product recommendations and proactive outreach to generate repeat business and meet KPIs.
- Liaise with store operations, merchandising and logistics to ensure seamless delivery of high-touch client experiences and VIP events.
- Prepare client reports and activity summaries for store management and regional teams; escalate issues requiring senior intervention.
Qualifications
- Demonstrable professionalism and polished presentation appropriate to luxury brand standards.
- Proven ability to manage high‑value relationships with discretion and confidentiality.
- Strong organisational skills with attention to detail and ability to prioritise concurrent client requests.
- Excellent verbal and written communication skills; ability to adapt tone for high-net-worth clients.
Skills
Experience
Typically 1–3 years of client-facing experience in luxury retail, hospitality or private client services; demonstrable track record in clienteling, CRM usage and meeting sales or retention targets is preferred.
Education
High school diploma required; tertiary education in business, hospitality, communications or a related field preferred.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
The workplace emphasises impeccable service, discretion and meticulous attention to detail befitting a luxury house. Teams are collaborative and client-obsessed, with an apprenticeship-style approach to developing retail and clienteling expertise and frequent exposure to curated events and VIP clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Associate», «Client Advisor», «Customer Experience Associate», «Client Concierge», «Client Services Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.