Saks Global Client Services Associate
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 13, 2026
About Saks Global
A leading luxury maison operating within the global fashion and leather goods sector, known for refined craftsmanship, elevated service and discreet client relationships. The employer emphasises a client-first approach, uncompromising quality and international retail excellence.
Client Services Associate at a leading luxury maison in London — provide high-touch client support and omnichannel service.
Role & Responsibilities
- Deliver high-touch, personalised service to a portfolio of clients across in-store and digital channels, maintaining discretion and long-term relationships.
- Manage client records, appointments and communications within the CRM to drive repeat business and lifetime value.
- Support sales conversion and exceed individual and store KPIs through consultative selling, cross-selling and order follow-up.
- Coordinate omnichannel fulfilment: process orders, manage reservations, exchanges and after-sales care in partnership with store operations.
- Prepare and maintain client-facing documentation and bespoke proposals; ensure accurate reporting of client activity and sales metrics.
- Liaise with merchandising, visual and logistics teams to ensure product availability and timely client deliveries.
- Uphold brand standards for product presentation, client privacy and service protocol at all times.
Qualifications
- Previous experience in luxury retail or high-end client services (typically 1–3 years preferred).
- Demonstrable track record of relationship-building and achieving sales targets in a client-facing role.
- Confident communicator with excellent interpersonal and telephone etiquette.
- Strong organisational skills with meticulous attention to data accuracy and client confidentiality.
- Flexible availability to work retail hours, including evenings and weekends; right to work in the UK.
Skills
Experience
Typically 1–3 years of client-facing experience in luxury retail, hospitality or bespoke services with a clear emphasis on relationship management and achieving commercial targets.
Education
Secondary education completed; bachelor's degree in business, hospitality or a related field preferred but not required.
Workplace
The role is situated in London, England, UK.
Culture
The employer cultivates an environment defined by discretion, refinement and client obsession. Teams are collaborative, service-driven and receive ongoing product and service training to preserve the maison's reputation for excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Client Relations Associate», «Client Experience Associate», «Concierge Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.