Saks Global Client Relationship Lead
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 21, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Client Relationship Lead position at luxury retailer in Dallas, Texas. Drive VIP customer engagement and account management.
Role & Responsibilities
- Develop and execute personalized engagement strategies for high-net-worth clients and VIP customers
- Maintain detailed client profiles and purchase histories to inform tailored product recommendations
- Coordinate exclusive shopping experiences, private viewings, and bespoke consultations
- Collaborate with sales and merchandising teams to align client preferences with inventory and seasonal collections
- Monitor client satisfaction and proactively address concerns to ensure retention
- Generate and analyze client activity reports to track relationship development and revenue contribution
Qualifications
- Proven track record in luxury retail client management or similar high-touch sales environment
- Demonstrated ability to build and maintain relationships with affluent clientele
- Strong communication and interpersonal skills with polished professional presence
- Proficiency in customer relationship management (CRM) systems and digital retail tools
- Ability to manage multiple client relationships simultaneously while maintaining exceptional service standards
Skills
Experience
3-5 years of experience in luxury retail, high-end hospitality, or premium client services, with demonstrated success in building and retaining high-value customer relationships.
Education
High school diploma or equivalent; bachelor's degree in business, marketing, or related field preferred.
Workplace
This position is based in Dallas, Texas, USA.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Clienteling Manager», «VIP Account Manager», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.