Neiman Marcus Client Relationship Lead
- Location
- Coral GablesFloridaUSA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $19.16–23.95/hour
- Department
- Retail & Boutique Operations
- Posted
- Jul 16, 2026
About Neiman Marcus
Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.
Client Relationship Lead at Neiman Marcus in Coral Gables, Florida. Drive luxury client development and relationship strategies across multi-channel retail environment.
Role & Responsibilities
- Develop expertise on top-tier Most Valuable Client (MVC) segments within the assigned store and market
- Cultivate and strengthen relationships with all client segments through personalized engagement strategies
- Engage directly with clients to support client development initiatives and private client relations programs
- Collaborate with Brand Experience to determine and deploy optimal tactics for achieving client development KPIs
- Monitor and analyze client development metrics including trip frequency, spending tier migration, and multi-channel engagement
- Drive client development-specific initiatives in partnership with store leadership and merchandising teams
- Utilize the Connect app and CRM systems to deepen relationships and track client interactions
- Coordinate and support in-store experiences such as fitting room enhancements, special events, and brand activations
- Identify opportunities to migrate clients into premium Private Client Relations (PCR) programs and exclusive experiences
Qualifications
- 2–4 years of professional experience in luxury retail or client relationship management
- Demonstrated expertise in client relationship development and multi-channel retailing
- Proficiency in Microsoft Office Suite, with advanced Excel competency
- Familiarity with CRM platforms and client data analysis tools
- Ability to work flexible schedules including evenings, weekends, and holidays as required by business needs
Skills
Experience
2–4 years of experience in luxury retail, fashion merchandising, or high-end client services. Experience with luxury brand clienteling, multi-channel retail environments, and metrics-driven client development is preferred.
Education
Bachelor's degree in business, marketing, retail management, or related field preferred.
Workplace
This position is based in Coral Gables, Florida, USA, within easy reach of Miami.
Compensation
The base compensation for this position ranges from USD 19.16 to USD 23.95 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, voluntary benefits (critical illness, hospital, and accident insurance), employee discount.
Culture
Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Neiman Marcus, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Manager», «Clienteling Lead», «Luxury Client Advisor», «Relationship Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.