Saks Global Brand Experience Manager
- Location
- Short HillsNew JerseyUSA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jun 12, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Brand Experience Manager in Short Hills, NJ. Manage brand experience initiatives and customer engagement strategies for a luxury retailer.
Role & Responsibilities
- Manage brand experience initiatives and customer touchpoints across retail and digital channels
- Develop and implement brand experience strategies that enhance customer engagement and loyalty
- Collaborate with retail, marketing, and creative teams to ensure consistent brand representation
- Monitor and evaluate customer experience metrics and brand perception data
- Oversee brand activation events and experiential marketing campaigns
Qualifications
- Proven experience in brand management or customer experience roles
- Strong understanding of luxury brand positioning and consumer psychology
- Excellent project management and organizational skills
- Demonstrated ability to work collaboratively across multiple departments
- Experience with retail operations or luxury hospitality environments
Skills
Experience
3+ years of professional experience in brand management, customer experience, or related luxury retail roles
Education
Bachelor's degree in Marketing, Business Administration, Communications, or related field
Workplace
The successful candidate will be located in Short Hills, New Jersey, USA, with easy access to Newark.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Ambassador Manager», «Experience Manager», «Brand Relations Manager», «Customer Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.