Neiman Marcus Beauty Sales Manager

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

Role & Responsibilities

• Establish and maintain direct accountability for total sales performance and customer experience within the beauty department
• Coach and develop Business Managers and Beauty Advisors on clienteling techniques, product expertise, and customer service excellence to build sustainable relationships
• Maintain high floor visibility to supervise, mentor, and provide real-time coaching to the selling team
• Drive client acquisition through targeted outreach via clienteling platforms, social media, referral networks, and in-store events
• Oversee comprehensive onboarding, training, education programmes, and ongoing performance management of direct reports
• Build and execute beauty expert development initiatives to deepen product knowledge and foster multi-brand consultancy capabilities
• Facilitate intersell training and brand partnerships to position the team as authorities in beauty and skincare solutions
• Lead day-to-day selling floor operations, resolve escalated client concerns, and participate in opening and closing procedures
• Leverage technology and data analytics to strengthen customer connections, track client preferences, and drive personalized recommendations
• Foster an inclusive team culture while recruiting and developing top talent in the local marketplace
• Develop succession plans and identify high-potential team members for advancement opportunities

Qualifications

• Proven track record of driving sales performance and achieving or exceeding revenue targets in a luxury retail environment
• Demonstrated experience managing and coaching high-performing retail sales teams
• Strong clienteling expertise and ability to build and nurture long-term customer relationships
• Proficiency with point-of-sale systems, clienteling technology platforms, and CRM tools
• Knowledge of luxury beauty, skincare, and cosmetic product lines and brands
• Excellent communication and interpersonal skills with the ability to influence and inspire team members
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities

Skills

Experience

Minimum 3–5 years of progressive retail sales management experience in a luxury environment, with demonstrated success leading teams and driving measurable sales growth. Prior experience in luxury beauty, cosmetics, skincare, or premium department store beauty departments is strongly preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, marketing, retail management, or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 13 to USD 18 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, employee discount, and a variety of additional voluntary benefits such as critical illness, hospital, and accident insurance.

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.