Saks Global Associate, Digital Risk Management
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Legal & Compliance
- Posted
- Sep 15, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Exemplar Luxury Group seeks an Associate, Digital Risk Management in India to conduct fraud investigations and transaction reviews for Saks Fifth Avenue, Neiman Marcus, and Bergdorf Goodman.
Role & Responsibilities
- Review all transactions to determine business loss and identify anomalies within the payment and fraud detection system
- Conduct inbound and outbound customer investigations to verify transactions and clarify discrepancies
- Identify false declines and fraudulent activity including account takeover, friendly fraud, and theft; escalate findings appropriately
- Listen to and resolve customer concerns, questions, and complaints while maintaining a positive, professional demeanor
- Gather and maintain confidentiality of sensitive customer and transaction information during investigation processes
- Identify system issues, errors, and fraud trends on the platform; escalate concerns via appropriate channels
- Collaborate with cross-functional teams to develop business strategies and process improvements
- Demonstrate strategic thinking by anticipating fraud trends and potential risks
- Meet and exceed performance goals while removing barriers to achieving results
Qualifications
- Bachelor's degree in any field
- Prior experience in fraud investigation, customer service, call center operations, or collections
- Willingness to work night shifts
- Strong interpersonal and verbal communication skills
- Proficiency with Microsoft Office applications
- Ability to multitask in a fast-paced, call center environment
- Confidence handling phone inquiries and complex customer interactions
Skills
Experience
Experience in fraud investigation, customer service, call center operations, or collections is required. Candidates should demonstrate a track record of handling confidential information, identifying fraudulent patterns, and resolving complex customer issues in a professional manner.
Education
Bachelor's degree in any field
Workplace
This position is based in India, India.
Benefits
Comprehensive benefits package for eligible full-time employees including medical, vision, and dental coverage; career advancement opportunities across retail, distribution, digital, and corporate functions within the Exemplar Luxury Group portfolio.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fraud Investigation Analyst», «Risk Operations Associate», «Transaction Review Specialist», «Customer Fraud Investigator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.