Saks Global Fraud Investigation Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Finance, Accounting & Revenue Management
- Posted
- Jul 31, 2026
About Saks Global
Saks Global is a leading multi‑brand luxury retailer operating Saks Fifth Avenue, Saks OFF 5TH and other luxury retail and e‑commerce experiences. The organization leverages extensive customer data, dedicated merchandising and digital capabilities, and strategic brand partnerships to deliver a highly curated luxury shopping experience across physical and digital channels.
Exemplar Luxury Group seeks a Fraud Investigation Associate in India to identify fraudulent transactions and enhance customer experience through rigorous risk management and investigation protocols.
Role & Responsibilities
- Review and analyze all transactions to identify business losses, fraudulent patterns, and system anomalies
- Conduct fraud investigations by examining account takeovers, friendly fraud, and theft-related suspicious activities
- Handle inbound customer calls and make outbound calls to gather information, address concerns, and resolve customer issues
- Identify and action false payment declines to optimize customer experience
- Document and escalate identified anomalies, system errors, and fraud trends via internal ticketing systems
- Maintain strict confidentiality of sensitive customer and investigation data throughout the investigation process
- Develop and recommend business strategies and process improvements to strengthen fraud prevention measures
- Respond calmly and professionally to customer complaints while maintaining a positive attitude
Qualifications
- Graduate degree in any field
- Proven experience in fraud investigation, customer service, call center operations, or collections
- Demonstrated ability to identify and respond to fraudulent activities and false transaction declines
- Strong interpersonal and verbal communication skills
- Proficiency with MS Office
- Ability to work night shifts as required
Skills
Experience
Experience in fraud investigation, customer service, call center operations, or collections is required. Candidates should demonstrate proven success in identifying fraudulent patterns, managing customer interactions in high-volume environments, and executing investigative protocols with precision.
Education
Bachelor's degree in any field
Workplace
This position is based in India, India.
Benefits
Comprehensive benefits package for all eligible full-time employees including medical, vision, and dental coverage. Career advancement opportunities across Exemplar Luxury Group's retail, distribution, digital, and corporate functions.
Culture
Saks Global fosters a fast‑paced, customer‑centric culture rooted in luxury merchandising and digital innovation. Teams are collaborative and data‑informed, offering exposure to cross‑functional career paths across retail, distribution and e‑commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Global, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Risk Assessment Specialist», «Digital Risk Analyst», «Fraud Detection Associate», «Transaction Compliance Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.