Saks Fifth Avenue Specialized Operations Supervisor

About Saks Fifth Avenue

Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.

Role & Responsibilities

• Lead, train, and supervise daily operations for the General Office, Jewelry Department, and, at select locations, the Returns Desk, including tracking and maintaining financial reporting.
• Lead and coordinate store opening, including the safe, controller, registers, and distribution of reports.
• Supervise the Specialized Operations Associate (SOA) team’s daily functions, including morning cash entry, bank deposits, chargeback reconciliation, and register and petty cash counts.
• Resolve escalated internal and external customer issues.
• Follow and train the team on jewelry standards and shipping guidelines, recommend process improvements, and maintain inventory accuracy.
• Receive and verify jewelry merchandise and ensure it is booked according to company standards.
• Supervise the processing of retickets, returns to vendor (RTVs), transfers, Advanced Shipping Notice (ASN) shipments, and price changes.
• Oversee retrieval and processing of merchandise returned or transferred to vendors according to company standards.
• Ensure case counts are completed, merchandise is entered into the case count system after receipt, and discrepancies are reconciled.
• Maintain and audit the repair log, track repairs sent to vendors or local shops, and submit repair invoices.
• Receive and verify trunk-show merchandise, assist with show setup and takedown, recap results, and manage the consignment merchandise lifecycle.
• Ensure the SOA team prepares and submits special-order requests.
• Process and oversee jewelry fulfillment.
• Resolve customer issues at the Returns Desk; ensure the team serves clients returning products; oversee associate scheduling and product organization; create, pack, and manifest transfers; and drive return-transfer compliance to 95% or higher.
• Maintain readiness for and adherence to Internal Audit standards, including keeping vault and safe contents up to date and audit-ready.
• Support the Assistant General Manager, Operations (AGMO), and corporate team with cross-functional training for the specialized operations team.
• Assist with implementing policies and best practices, and make recommendations to the management team.
• Proactively coordinate weekly and monthly workloads with the AGMO and corporate team.
• Motivate the team to achieve results and recommend hiring, termination, and promotion decisions to management.
• Assist managers and associates on the selling floor as needed.
• Follow up on reporting, outstanding invoices, and escalated issues through resolution.
• Carry out other store initiatives assigned by management.

Qualifications

• Ability to drive profitability through execution of SOA KPIs.
• Comfort with real-time coaching and close collaboration with associates, store leadership, and cross-functional corporate partners.
• Ability to work effectively in a fast-paced, team-oriented environment requiring substantial multitasking and minimal supervision.
• Ability to work a flexible schedule according to business needs and meet dependability standards.
• Attention to detail and ability to keep personal work space organized.
• Ability to influence the team to follow store policies and procedures and support decision-making.
• Effective, professional verbal and written communication skills, including telephone and face-to-face interactions.
• Ability to maintain confidentiality when handling issues.
• Ability to lift cartons weighing up to 50 lb, climb ladders, and handle merchandise racks and carts.
• Strong computer skills, including Google and MS Office, and adaptability to changing technology.

Skills

Benefits

Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; additional voluntary benefits, including critical illness, hospital, and accident insurance; employee discount; and career advancement opportunities.

Culture

Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.