Saks Fifth Avenue Specialized Operations Associate

About Saks Fifth Avenue

Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.

Role & Responsibilities

• Manage daily General Office operations and operational functions of the Jewelry Department under the leadership of the Assistant General Manager, Operations.
• Open the store, including preparing the safe, controller and registers, and distributing reports.
• Maintain daily functions, including morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash.
• Resolve internal and external customer issues, including researching and paying bills and tracking and processing customer packages.
• Follow Jewelry Standards and Shipping Guidelines.
• Receive, verify and book jewelry in accordance with company standards.
• Process re-tickets, RTVs, transfers, ASN shipments and price changes.
• Retrieve and process merchandise to be returned or transferred to vendors in accordance with company standards.
• Complete case counts, enter received merchandise into the case count system, and reconcile discrepancies.
• Maintain a repair log, track repairs sent to vendors or local shops, and submit repair invoices.
• Receive and verify merchandise for trunk shows, assist with setup and takedown, and recap results.
• Prepare and submit special order requests and Statements of Sale when requested.
• Communicate with Corporate Merchants, Accounts Payable, Inventory Control and vendors as needed.
• Maintain readiness for Common Internal Audits and adhere to Internal Audit standards, including keeping vault and safe contents up to date and audit-ready.
• Assist managers and associates on the selling floor as needed.
• Process fulfillment orders.
• Handle ad hoc responsibilities and other store initiatives as assigned by management.

Qualifications

• Able to lift cartons up to 15 lbs, climb ladders, and handle merchandise racks and carts.
• Strong computer skills, including Google and MS Office, and adaptability to changing technology.
• Able to work effectively in a fast-paced, team-oriented environment requiring substantial multitasking with minimal supervision.
• Able to work a flexible schedule according to business needs and adhere to Dependability standards.
• Demonstrates attention to detail and keeps personal workspace organized.
• Able to apply store policies and procedures in decision-making.
• Verbal and written communication skills, with the ability to handle telephone and face-to-face interactions professionally and effectively.
• Maintains confidentiality when handling issues.

Skills

Benefits

Medical, dental and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits including critical illness, hospital and accident insurance; employee discount; career advancement opportunities; comprehensive benefits package for eligible full-time employees.

Culture

Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.