Saks Fifth Avenue Sales Manager

About Saks Fifth Avenue

Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.

Role & Responsibilities

• Establish deep client relationships and drive repeat business to achieve sales and event goals.
• Deliver memorable client experiences and plan client appointments to maximize results.
• Maximize every client appointment, including opportunities within the client’s network.
• Inform clients about in-store events and partner with the Store Director and Area Marketing Manager to identify top clients and execute SFA events and experiences, including NY Experience, Small for All, and Limitless experiences.
• Execute events and experiences in partnership with the Store Director and Area Marketing Manager.
• Identify client spending patterns and opportunities to increase wallet share.
• Acquire new clients through social media platforms, referrals, networking, and other marketing tools.
• Adjust priorities in response to business needs.
• Use multiple technology channels to strengthen existing relationships and acquire new clients.
• Use clienteling tools to maintain client relationships and make targeted recommendations based on shopping history and preferences.
• Use technology to deliver 24/7 service.
• Stay informed about new merchandise deliveries to maximize selling potential.
• Recruit actively and fill open roles with urgency.
• Onboard and train new hires.
• In select stores, coach and develop Managers to achieve sales and growth goals aligned with the company’s vision.
• Coach and develop Style Advisors to build their personal brands as fashion authorities through proactive outreach.
• Coach and develop Style Advisors to use social media to promote themselves as fashion influencers and expand their connections beyond their client base.
• Lead ongoing education for Managers and Style Advisors, focusing on product knowledge, client events and experiences, targeted selling, and clienteling.
• Foster accountability through ongoing coaching on company policies and procedures, and manage performance as needed.
• Drive sales by developing the clienteling, selling skills, and behaviors of direct reports.
• Maintain a visible presence on the selling floor to coach and develop Style Advisors and, in select stores, Managers in connecting with clients and building lasting relationships through service and regular outreach.
• Oversee onboarding, training, ongoing education, and performance management for the selling team and their Managers, including product knowledge, event information, and policy and procedure updates.
• Foster teamwork and manage performance issues effectively to achieve store goals.

Qualifications

• At least 3 years of management experience, with a proven record of managing a selling and operations workforce and achieving results.
• Strong interpersonal and collaboration skills.
• Ability to work in a fast-paced environment with varied daily demands.
• Ability to organize and execute operational processes.
• Ability to inspire others through thoughtful leadership.
• Ability to develop strategic solutions through research and critical thinking.
• Ability to drive positive outcomes through objectives and measures and successfully monitor progress and results.
• Commitment to continuous process improvement, comfort with change, and willingness to challenge conventions.
• Proficiency with available technology, including clienteling tools, social media for social selling, and MS Office.
• Flexibility to work evenings, weekends, and holidays as business needs require.

Skills

Experience

3+ years of management experience, including managing a selling and operations workforce.

Compensation

The base compensation for this position ranges from USD 85,808 to USD 107,260 per annum.

Benefits

For eligible employees: medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits including critical illness, hospital, and accident insurance; and an employee discount. The company also describes a healthy work/life balance and career advancement opportunities.

Culture

Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.