Saks Fifth Avenue Sales Manager

About Saks Fifth Avenue

Saks Fifth Avenue is a premier multi‑brand luxury retailer within the Saks Global portfolio, recognised for a curated assortment of designer fashion and highly personalized client service across digital and physical channels. The brand blends elevated in‑store experiences with an omnichannel approach, offering employees exposure to cross‑functional retail, merchandising and customer development initiatives in a fast‑evolving luxury environment.

Role & Responsibilities

• Lead recruiting, onboarding and ongoing development of a high‑performing selling team; set clear objectives and build internal talent bench.
• Coach and mentor direct reports on selling behaviours, clienteling and product knowledge through visible on‑floor leadership and regular feedback.
• Manage scheduling, departmental priorities and execution against the promotional calendar to maximise sales and service capacity.
• Design and run client development programs and in‑store events in partnership with store leadership, marketing, merchants and vendors.
• Drive customer acquisition and retention using clienteling tools, social selling and targeted outreach; identify opportunities to increase wallet share.
• Use sales and client data to detect trends, inform assortment and selling strategies, and measure progress against departmental goals.
• Enforce audit, stockroom and operational controls while maintaining an environment of accountability and policy compliance.
• Resolve escalations and workplace conflicts promptly; promote a culture of recognition, collaboration and constructive challenge.
• Champion change initiatives and share best practices across the store to continuously improve performance and customer experience.

Qualifications

• Proven supervisory experience leading a selling and operations workforce with responsibility for direct reports and measurable business results.
• Demonstrated success in coaching, motivating and developing teams to achieve sales targets and client development objectives.
• Proficiency with clienteling tools, social media for social selling and Google Workspace; advanced proficiency preferred.
• Excellent oral and written communication skills, strong attention to detail, and sound decision‑making ability.
• Willingness to work a flexible schedule including evenings, weekends and holidays and to meet the physical demands of retail work.
• Preferred: prior luxury retail or department store experience and a four‑year degree.

Skills

Experience

Proven experience managing a retail selling and operations team with supervisory responsibility; track record of meeting or exceeding sales and client development targets.

Education

High school diploma or equivalent required; four‑year degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 70,915 to USD 88,644 per annum.

Benefits

Medical, dental and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits (critical illness, hospital and accident); employee discount.

Culture

The workplace is client‑centric, fast paced and development‑oriented, valuing visible leadership and collaborative problem solving. Employees operate within a luxury retail framework that emphasises personalised service, omnichannel integration and continuous learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.