Saks Fifth Avenue Sales Manager

About Saks Fifth Avenue

Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.

Role & Responsibilities

• Own the in-store sales experience and contribute to achieving company objectives.
• Build cross-functional partnerships and leverage team capabilities to create a customer-centric sales experience while representing the Saks Fifth Avenue brand.
• Develop the clienteling skills and selling behaviors of direct reports to drive sales.
• Maintain a visible presence on the selling floor to coach and develop the selling team.
• Build sustainable client relationships through exceptional service and regular outreach.
• Oversee onboarding, training, ongoing education, and performance management for the selling team, fostering teamwork and collaboration to achieve store goals.
• Establish strong client relationships and grow repeat business to achieve sales and event goals.
• Deliver memorable shopping experiences and plan client appointments to maximize results.
• Make the most of each client appointment to address fashion needs.
• Inform clients about in-store events to enhance their Saks experience and increase engagement.
• Assess client spending and identify opportunities to increase engagement and share of wallet.
• Acquire new clients using marketing tools such as ccA+, social media platforms, referrals, and networking.
• Build a personal brand as a fashion authority through proactive marketing and outreach.
• Use social media strategically to promote a fashion-influencer profile and expand connections beyond the client base.
• Use multiple technology channels to strengthen existing relationships and acquire new clients.
• Use a clienteling tool to maintain client connections and make targeted recommendations based on shopping history and preferences.
• Use technology to provide 24/7 service.
• Stay informed about new merchandise deliveries to maximize selling potential.
• Perform ad hoc responsibilities.

Qualifications

• Four-year degree.
• Proficiency with available technology, including Word and Excel.
• Flexibility to work evenings, weekends, and holidays as business needs require.
• At least 3 years of management experience with comparable sales volume, or a proven track record of successfully managing a selling workforce and achieving results.

Skills

Experience

At least 3 years of management experience with comparable sales volume, or a proven track record of successfully managing a selling workforce and achieving results.

Education

Four-year degree.

Compensation

The base compensation for this position ranges from USD 85,808 to USD 107,260 per annum.

Benefits

Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; additional voluntary benefits, including critical illness, hospital, and accident insurance; employee discount; career advancement opportunities.

Culture

Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.