Saks Fifth Avenue Sales Manager

About Saks Fifth Avenue

Saks Fifth Avenue is an iconic multi-brand luxury retailer and part of the Saks Global portfolio. Renowned for an expertly curated assortment and highly personalized service, the brand blends elevated in-store experiences with a strong digital platform across its North American footprint.

Role & Responsibilities

• Own the in-store sales experience and accountable results for the Fifth Avenue Club department, translating company objectives into measurable store-level plans.
• Recruit, onboard, train and retain selling talent; build a sustainable talent bench and oversee scheduling to meet promotional and business needs.
• Coach, evaluate and develop direct reports through regular feedback, performance calibration, goal-setting and career-pathing.
• Role model and drive exceptional client service and relationship building, managing client appointments, outreach and event execution to increase retention and wallet share.
• Leverage clienteling tools, social selling and data-driven methods to identify high-potential clients, increase acquisition and grow repeat business.
• Partner cross-functionally with store leadership, marketing, merchants and vendors to execute client development initiatives and in-store experiences.
• Ensure compliance with department and stockroom controls, support audit processes and maintain operational standards.
• Analyze business drivers, customer trends and performance metrics to recommend and implement improvements; champion change initiatives and share best practices.

Qualifications

• Proven supervisory experience managing a selling and operations workforce with a demonstrated record of achieving sales results.
• Experience recruiting, onboarding, coaching and developing retail sales teams; strong people-management and performance-management skills.
• Proficiency using clienteling tools, social media for social selling, and Google Workspace; advanced proficiency preferred.
• Excellent oral and written communication, strong attention to detail, and proven ability to make data-informed decisions.
• Willingness to work a flexible schedule including evenings, weekends and holidays; ability to stand, bend, climb stairs and lift up to 10 pounds.

Skills

Experience

Relevant retail leadership experience with supervisory responsibility for direct reports and a proven track record of driving sales through team development and client relationship management. Luxury fashion retail experience preferred.

Education

Bachelor's degree preferred; equivalent professional retail leadership experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 78,007 to USD 97,509 per annum.

Benefits

Comprehensive benefits package for eligible full-time employees (medical, vision and dental); employee discount.

Culture

Saks Fifth Avenue fosters a high-touch, client-centric culture rooted in fashion authority and elevated service. The environment is fast-paced and collaborative, with strong emphasis on talent development, inclusion and career mobility across retail and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.