Saks Fifth Avenue Merchandise Operations Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Oct 8, 2026
About Saks Fifth Avenue
Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.
The Merchandise Operations Supervisor leads, trains, and oversees daily merchandise processing, placement, maintenance, fulfillment, inventory accuracy, and store support, reporting to the Assistant General Manager of Operations. The role is full-time and includes coaching the team, executing merchandise operations KPIs, and partnering with store and corporate teams on workload and operating standards.
Role & Responsibilities
- Lead, train, and supervise daily merchandise operations, including processing, placement, maintenance, fulfillment, and store support.
- Supervise the merchandise team and assist with coaching, training, scheduling, and problem-solving.
- Oversee merchandise operations, including processing inbound merchandise to DTF standards, placing merchandise on the selling floor, transfers, returns to vendor (RTVs), price changes, and event setup.
- Maintain standards for merchandise placement and presentation.
- Drive profitability through execution of merchandise operations KPIs.
- Ensure the back of house is organized to support selling.
- Support other store initiatives as needed, including replenishing merchandise on the selling floor, floor recovery, and supply replenishment.
- Support fulfillment by locating requested merchandise, maintaining the dashboard, and completing orders placed by omnichannel customers.
- Oversee inventory accuracy through regular review of inventory exception reports.
- Partner proactively with the Assistant General Manager of Operations and corporate team on weekly and monthly workload.
- Assist with implementing policies and best practices, making recommendations as needed.
- Undertake other store initiatives assigned by management.
Qualifications
- Customer-focused, prioritizing the needs of internal and external customers.
- Comfortable providing real-time coaching and working closely with associates, store leadership, and cross-functional corporate partners.
- Able to work well in a fast-paced, team-oriented environment requiring substantial multitasking with minimal supervision.
- Consistently delivers strong results, exceeds goals, and elevates the performance of others.
- Able to influence the team to follow store policies and procedures and support decision-making.
- Able to learn and retain merchandising standards for the selling floor in compliance with visual standards.
- Consistently meets deadlines and follows through on assigned tasks.
- Able to work a flexible schedule according to business needs and meet dependability standards; demonstrates attention to detail and keeps personal workspace organized.
- Effective verbal and written communication skills; handles telephone and face-to-face interactions professionally.
- Maintains confidentiality when handling issues.
- Strong computer skills, including Google and MS Office, and adaptability to changing technology.
- Able to lift cartons up to 50 lbs, climb ladders, and handle merchandise racks and carts.
Skills
Workplace
This position is based in Greenwich, Florida, USA.
Benefits
Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; additional voluntary benefits, including critical illness, hospital, and accident insurance; employee discount; career advancement opportunities; and a culture promoting work/life balance.
Culture
Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Fifth Avenue, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Merchandise Operations Team Leader», «Retail Operations Supervisor», «Merchandise Processing Supervisor», «Stock Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.