Saks Fifth Avenue Merchandise Operations Supervisor

About Saks Fifth Avenue

Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.

Role & Responsibilities

• Lead, train, and supervise daily merchandise operations, including processing, placement, maintenance, fulfillment, and store support.
• Supervise the merchandise team and assist with coaching, training, scheduling, and problem-solving.
• Oversee merchandise operations, including processing inbound merchandise to DTF standards, placing merchandise on the selling floor, transfers, RTVs, price changes, and event setup.
• Maintain standards for merchandise placement and presentation.
• Drive profitability through the execution of MOA KPIs.
• Ensure the back of house is organized to support selling.
• Support other store initiatives as needed, including replenishing merchandise on the selling floor, floor recovery, and supply replenishment.
• Help oversee fulfillment by locating requested merchandise, maintaining the dashboard, and completing orders placed by omni customers.
• Oversee inventory accuracy through regular review of inventory exception reports.
• Partner proactively with the AGMO and corporate team on weekly and monthly workload.
• Help implement policies and best practices, making recommendations when needed.

Qualifications

• Customer-focused, prioritizing the needs of internal and external customers.
• Comfortable providing real-time coaching and working closely with associates, store leadership, and cross-functional corporate partners.
• Able to work effectively in a fast-paced, team-oriented environment requiring substantial multitasking with minimal supervision.
• Consistently performs at a high level, exceeds goals, and elevates the performance of others.
• Able to influence the team to follow store policies and procedures and support decision-making.
• Able to learn and retain merchandise standards for the selling floor in compliance with visual standards.
• Consistently meets deadlines and follows through on assigned tasks.
• Able to work a flexible schedule based on business needs and meet dependability standards; demonstrates attention to detail and keeps personal workspace organized.
• Effective and professional verbal and written communication skills, including telephone and face-to-face interactions.
• Maintains confidentiality when handling issues.
• Strong computer skills, including Google and MS Office, and adaptability to changing technology.
• Able to lift cartons up to 50 lbs, climb ladders, and handle merchandise racks and carts.
• Able to undertake other store initiatives as assigned by management.

Skills

Compensation

The base compensation for this position ranges from USD 23.35 to USD 29.19 per hour.

Benefits

Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits including critical illness, hospital, and accident insurance; employee discount.

Culture

Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.