Saks Fifth Avenue Merchandise Operations Associate

About Saks Fifth Avenue

Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.

Role & Responsibilities

• Manage daily General Office operations and operational functions for the Jewelry Department.
• Open the store, including preparing the safe, controller and registers, and distributing reports.
• Maintain daily functions, including morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash.
• Resolve internal and external customer issues, including researching and paying bills and tracking and processing customer packages.
• Follow Jewelry Standards and Shipping Guidelines.
• Receive, verify and book jewelry in accordance with company standards.
• Process re-tickets, returns to vendor (RTVs), transfers, ASN shipments and price changes.
• Retrieve and process merchandise returns and vendor transfers in accordance with company standards.
• Complete case counts, enter received merchandise into the case count system, and reconcile discrepancies.
• Maintain a repair log, track repairs sent to vendors or local shops, and submit repair invoices.
• Receive and verify merchandise for trunk shows, assist with setup and takedown, and recap results.
• Prepare and submit special order requests and Statements of Sale when requested.
• Communicate as needed with Corporate Merchants, Accounts Payable, Inventory Control and vendors.
• Maintain readiness for common internal audits and comply with Internal Audit standards, including keeping vault and safe contents up to date.
• Assist managers and associates on the selling floor as needed.
• Process fulfillment orders.
• Perform additional ad hoc responsibilities and store initiatives as assigned by management.

Qualifications

• Able to lift cartons up to 15 lbs, climb ladders, and handle merchandise racks and carts.
• Strong computer skills, including Google and MS Office, and ability to adapt to changing technology.
• Able to work effectively in a fast-paced, team-oriented environment requiring substantial multitasking with minimal supervision.
• Able to work a flexible schedule according to business needs and meet Dependability standards.
• Demonstrates attention to detail and keeps the work area organized.
• Able to apply store policies and procedures in decision-making.
• Verbal and written communication skills, with the ability to handle telephone and face-to-face interactions effectively and professionally.
• Maintains confidentiality when handling issues.

Skills

Benefits

Eligible full-time employees receive medical, dental and vision insurance, a 401(k) retirement plan, basic and supplemental life insurance, disability insurance, additional voluntary benefits including critical illness, hospital and accident insurance, and an employee discount. Career advancement opportunities are available across retail, distribution, digital and corporate.

Culture

Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.