Saks Fifth Avenue Manager, Customer Relationships
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $74,615–93,269/year
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 10, 2026
About Saks Fifth Avenue
Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.
Saks Fifth Avenue seeks a Manager, Customer Relationships in Troy, FL to drive luxury client development strategy and lead CRM initiatives across retail locations.
Role & Responsibilities
- Manage top-tier client portfolios and serve as store and market expert on Most Valuable Clients (MVC), designing high-touch retention and spend migration strategies
- Design and execute tactical roadmaps to achieve key Client Development KPIs in collaboration with the Brand Experience team
- Rigorously monitor and report on store clienteling metrics including trip frequency, tier migration, and cross-channel engagement, using data to address performance gaps
- Spearhead rollout of all corporate Client Development programs in partnership with General Manager and Store Leadership teams
- Act as primary champion and subject matter expert for the Connect app and proprietary CRM software, coaching Associates on leveraging digital insights
- Identify high-potential clients for elite Private Client Relations (PCR) programs and ultra-exclusive brand experiences
- Partner with Brand Experience to strategically integrate clienteling objectives into localized events, Fitting Room Experiences, and VIP trunk shows
- Interact directly with top-tier clients during key activations, serving as brand ambassador and supporting sales teams in high-value transactions
Qualifications
- 4–7 years of experience in luxury retail, hospitality, or premium client relations with proven track record managing CRM or clienteling programs
- Bachelor's degree in Business, Marketing, Luxury Brand Management, or equivalent combination of education and professional experience
- Demonstrated experience coaching, training, and motivating diverse teams of independent sales professionals to meet performance goals
- Advanced analytical and business acumen with strong proficiency in Excel and ability to translate complex data dashboards into operational directives
- Exceptional communication and interpersonal skills with confidence presenting to store executives and building rapport with high-net-worth individuals
- Collaborative mindset with commitment to team success and shared accountability
Skills
Experience
4–7 years of experience in luxury retail, hospitality, or premium client relations, with a proven track record of managing customer relationship (CRM) strategies or clienteling programs. Demonstrated success in coaching and motivating retail sales teams to achieve performance targets.
Education
Bachelor's degree in Business, Marketing, Luxury Brand Management, or an equivalent combination of education and professional experience.
Workplace
This position is based in Troy, Florida, USA, within easy reach of Miami.
Compensation
The base compensation for this position ranges from USD 74,615 to USD 93,269 per annum.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, employee discount, voluntary benefits including critical illness, hospital and accident insurance.
Culture
Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Fifth Avenue, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Relationship Manager», «CRM Manager», «VIP Client Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.