Saks Fifth Avenue Manager, Customer Relationships
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $78,346–97,933/year
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 10, 2026
About Saks Fifth Avenue
Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.
Manager, Customer Relationships at Saks Fifth Avenue in Houston, FL. Lead clienteling strategy and VIP client development in luxury retail.
Role & Responsibilities
- Manage top-tier client portfolios and design high-touch retention strategies focused on spend migration and organic portfolio growth
- Own and deploy tactical roadmap for Client Development KPIs in collaboration with Brand Experience teams
- Monitor and report on store clienteling metrics including trip frequency, tier migration, and cross-channel engagement, translating data insights into operational strategies
- Lead store-wide rollout of corporate Client Development programs in partnership with General Manager and Store Leadership
- Champion Connect app and proprietary CRM software adoption, coaching Associates on leveraging digital insights to deepen client relationships
- Identify high-potential clients for Private Client Relations (PCR) elite programs and hyper-personalized brand experiences
- Partner with Brand Experience to integrate clienteling objectives into localized events, Fitting Room experiences, and VIP trunk shows
- Engage directly with top-tier clients during key activations as brand ambassador, supporting sales teams in high-value transactions
Qualifications
- 4–7 years of experience in luxury retail, hospitality, or premium client relations with proven track record managing CRM strategies or clienteling programs
- Bachelor's degree in Business, Marketing, Luxury Brand Management, or equivalent combination of education and professional experience
- Demonstrated experience coaching, training, and motivating diverse teams of independent sales professionals to meet performance goals
- Advanced analytical and business acumen with strong proficiency in Excel and ability to translate complex data dashboards into operational directives
- Exceptional communication and interpersonal skills with ability to confidently present insights to store executives and build rapport with high-net-worth individuals
- Collaborative mindset that champions team collaboration, trust, and shared success
- Flexibility to work retail schedule aligned with luxury client traffic and store events, including evenings, weekends, and holidays
- Physical capability to navigate multi-level luxury retail floor, standing for extended periods, and lifting marketing materials up to 10 pounds
Skills
Experience
4–7 years of experience in luxury retail, hospitality, or premium client relations, with demonstrated success managing customer relationship management strategies, clienteling programs, or VIP relationship portfolios in a high-end retail or service environment.
Education
Bachelor's degree in Business, Marketing, Luxury Brand Management, or equivalent combination of education and professional experience.
Workplace
The role is situated in Houston, Florida, USA.
Compensation
The base compensation for this position ranges from USD 78,346 to USD 97,933 per annum.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, voluntary benefits (critical illness, hospital and accident insurance), employee discount
Culture
Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Fifth Avenue, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Clienteling Manager», «Customer Loyalty Manager», «VIP Client Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.