Saks Fifth Avenue Manager, Customer Relationships

About Saks Fifth Avenue

Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.

Role & Responsibilities

• Manage top-tier client portfolios as the store and market expert on Most Valuable Clients (MVC), designing and executing high-touch retention and spend migration strategies
• Own and deploy the tactical roadmap to achieve key Client Development KPIs in partnership with the Brand Experience team
• Rigorously monitor and report on store clienteling metrics including trip frequency, tier migration, and cross-channel engagement to identify performance gaps and revenue opportunities
• Spearhead the rollout of corporate Client Development programs in partnership with the General Manager and Store Leadership teams
• Act as the primary champion and subject matter expert for the Connect app and proprietary CRM software, coaching associates on leveraging digital insights
• Identify high-potential clients for elite Private Client Relations (PCR) programs and ultra-exclusive brand experiences
• Partner with Brand Experience to strategically integrate clienteling objectives into localized events, Fitting Room Experiences, and VIP trunk shows
• Interact directly with top-tier clients during key activations, serving as a brand ambassador and supporting sales teams in closing high-value transactions

Qualifications

• 4–7 years of experience in luxury retail, hospitality, or premium client relations with proven track record managing CRM strategies or clienteling programs
• Bachelor's degree in Business, Marketing, Luxury Brand Management, or equivalent combination of education and professional experience
• Demonstrated experience coaching, training, and motivating diverse teams of independent sales professionals to meet performance goals
• Advanced analytical and business acumen with strong proficiency in Excel and ability to translate complex data dashboards into operational directives
• Exceptional communication and interpersonal skills with ability to confidently present insights to store executives and build rapport with high-net-worth individuals
• Strong cross-functional collaboration mindset with ability to build relationships across Store Leadership, Brand Experience, and Corporate teams

Skills

Experience

4–7 years in luxury retail, hospitality, or premium client relations, with demonstrated success implementing and managing CRM strategies or clienteling programs at store or market level.

Education

Bachelor's degree in Business, Marketing, Luxury Brand Management, or equivalent combination of education and professional experience.

Workplace

Compensation

The base compensation for this position ranges from USD 85,808 to USD 107,260 per annum.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, voluntary benefits (critical illness, hospital and accident insurance), employee discount, and retail-aligned schedule including evenings, weekends, and holidays.

Culture

Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.