Saks Fifth Avenue Manager, Customer Relationships
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $70,885–88,606/year
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 23, 2026
About Saks Fifth Avenue
Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.
Saks Fifth Avenue seeks a Manager, Customer Relationships in Atlanta, FL to lead luxury clienteling strategies and drive customer lifetime value.
Role & Responsibilities
- Manage Most Valuable Client portfolios by designing and executing high-touch retention strategies focused on spend migration and organic portfolio growth
- Own and deploy tactical roadmaps to achieve key Client Development KPIs, collaborating cross-functionally with Brand Experience teams to align marketing events with client opportunities
- Monitor and report on store clienteling metrics including trip frequency, tier migration, and cross-channel engagement, using data to address performance gaps and unlock revenue streams
- Spearhead rollout of corporate Client Development programs in partnership with store leadership and Client Experience teams
- Champion proprietary clienteling technology and CRM software, serving as the primary subject matter expert and coach for sales associates
- Identify high-potential clients for elite Private Client Relations programs and curate ultra-exclusive, hyper-personalized brand experiences
- Partner with Brand Experience to strategically integrate clienteling objectives into localized events, fitting room experiences, and VIP trunk shows
- Engage directly with top-tier clients during key activations, acting as a brand ambassador and supporting sales teams in high-value transactions
Qualifications
- 4–7 years of experience in luxury retail, hospitality, or premium client relations with proven track record in CRM strategies or clienteling programs
- Bachelor's degree in Business, Marketing, Luxury Brand Management, or equivalent combination of education and professional experience
- Demonstrated experience coaching, training, and motivating diverse teams of independent sales professionals
- Advanced analytical and business acumen with strong proficiency in Excel
- Exceptional communication and interpersonal skills with ability to present insights to store executives and build rapport with high-net-worth individuals
- "Win together" mentality that champions team collaboration, trust, and shared success
Skills
Experience
4–7 years of experience in luxury retail, hospitality, or premium client relations, with demonstrated expertise in customer relationship management strategies, clienteling program execution, and retail sales team leadership.
Education
Bachelor's degree in Business, Marketing, Luxury Brand Management, or equivalent combination of education and professional experience.
Workplace
The role is situated in Atlanta, Florida, USA.
Compensation
The base compensation for this position ranges from USD 70,885 to USD 88,606 per annum.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, variety of additional voluntary benefits including critical illness, hospital and accident insurance, employee discount.
Culture
Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Fifth Avenue, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Manager», «VIP Client Relations Manager», «Clienteling Manager», «Customer Loyalty Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.