Saks Fifth Avenue Manager, Customer Relationship
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $85,808–107,260/year
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 14, 2026
About Saks Fifth Avenue
Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.
Saks Fifth Avenue seeks Manager, Customer Relationship in New York, FL. Lead luxury client development strategy, manage VIP portfolios, and drive retention.
Role & Responsibilities
- Develop and execute high-touch strategies for Most Valuable Client (MVC) portfolios, focusing on retention, spend migration, and organic portfolio growth
- Own the tactical roadmap for client development KPIs and collaborate cross-functionally with Brand Experience to align marketing events with client opportunities
- Monitor and optimize clienteling metrics including trip frequency, tier migration, and cross-channel engagement; translate performance data into actionable store strategies
- Lead the roll-out of corporate Client Development programs in partnership with the General Manager and store leadership teams
- Act as the primary champion and subject matter expert for the Connect app and proprietary CRM software, coaching associates on digital tools to deepen client relationships
- Identify high-potential clients for Private Client Relations (PCR) programs and coordinate access to ultra-exclusive, hyper-personalized brand experiences
- Partner with Brand Experience to integrate clienteling objectives into localized events, fitting room experiences, and VIP trunk shows
- Engage directly with top-tier clients during key activations, serving as a brand ambassador and supporting sales teams in high-value transactions
Qualifications
- Deep understanding of luxury consumer behavior and clienteling best practices
- Proven ability to influence retail sales teams and drive adoption of modern technologies
- Strong analytical skills with comfort interpreting performance metrics and KPIs
- Demonstrated success building cross-functional partnerships within retail organizations
- Subject matter expertise in CRM platforms and digital client engagement tools
- Experience designing and executing high-touch client retention and migration strategies
Skills
Experience
Candidates should demonstrate multi-year experience in luxury retail client development, customer relationship management, or related strategic roles with proven success driving client engagement and revenue growth.
Education
Bachelor's degree in business, marketing, retail management, or related field preferred.
Workplace
The role is situated in New York, Florida, USA.
Compensation
The base compensation for this position ranges from USD 85,808 to USD 107,260 per annum.
Culture
Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Fifth Avenue, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Manager», «Clienteling Strategy Manager», «Retail Client Relationship Manager», «Customer Insights Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.