Saks Fifth Avenue Manager, Customer Experience
- Location
- Palm DesertFloridaUSA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $86,181–107,726/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 10, 2026
About Saks Fifth Avenue
Saks Fifth Avenue is a premier luxury department store and a cornerstone of the Saks Global portfolio. Renowned for a carefully curated assortment of designer fashion and high-touch client service, the brand blends immersive in-store experiences with an elevated digital offering across its North American locations.
Saks Fifth Avenue seeks Manager, Customer Experience for Palm Desert, FL. Lead client relations, events, and brand activation with $86K–$107K salary.
Role & Responsibilities
- Develop and execute detailed action plans for store and market events in partnership with Selling Managers, Group Managers, Corporate Special Events, Client Development, and Senior Store Leadership
- Manage scheduling, budgeting, internal and external communications, planning, production, and reporting for all events
- Plan seasonal events calendar across Market/Metroplex in collaboration with Corporate Brand Experience, Merchants, Communications, Marketing, Creative, and brand partners
- Partner with Regional Director to create seasonal strategies supporting overall business objectives
- Build and maintain community relationships with philanthropic organizations, social groups, and corporate partnerships
- Create inviting and compelling brand activations and events that generate both short- and long-term ROI with clear selling goals
- Cultivate relationships with all client segments within the store and market
- Engage directly with clients to support client development efforts and Private Client Relations programs
- Monitor Client Relationship KPIs including trip frequency, spending tier migration, and engagement metrics for new and existing MVC customers
- Drive client relationship-specific initiatives in partnership with General Manager and Store Leadership
- Identify opportunities to deepen relationships with top clients for premium private client experiences
- Serve as strategic business partner to General Manager and Divisional Store Executives on overall store MVC health
- Surface top client liabilities and develop strategies to anniversary large ticket sales from prior years
- Monitor and analyze weekly store and divisional customer performance metrics to inform real-time strategy adjustments
- Oversee execution and ownership of client relationship initiative results
Qualifications
- 4+ years of relevant experience in retail, hospitality, events management, or client relationship management
- Proven history of building, leading, motivating, and coaching teams
- Ability to synthesize data and determine relevant strategic actions
- Experience presenting at the executive level
- Proficiency with social media platforms, Google Suite, Tableau, and CONNECT systems
- Experience with Adobe InDesign
- Ability to work a flexible schedule including evenings, weekends, and holidays
Skills
Experience
4+ years of relevant experience in retail, hospitality, events management, client development, or related customer experience roles, with demonstrated success building and motivating teams, managing complex projects, and presenting insights to senior leadership.
Education
Not specified; Bachelor's degree in business, marketing, hospitality, communications, or related field is preferred but not explicitly required.
Workplace
This position is based in Palm Desert, Florida, USA.
Compensation
The base compensation for this position ranges from USD 86,181 to USD 107,726 per annum.
Benefits
Comprehensive benefits package for eligible full-time employees including medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, critical illness insurance, hospital and accident insurance, and employee discount.
Culture
Saks Fifth Avenue emphasizes a high‑standard, client‑centric retail culture that fuses creative visual storytelling with commercial rigor. The environment rewards initiative and offers cross‑functional career mobility across retail, digital and corporate disciplines within the Saks Global portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Saks Fifth Avenue, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Brand Experience Manager», «Retail Experience Manager», «Store Marketing Manager», «Client Relationship Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.